Salary: £33,450 - £41,160 per annum depending on experience Hours: 35 hours per week Contract: Permanent Location: Worcestershire Job Reference Number: 1692 At Cranstoun, we are always in search of talented and experienced individuals to join our team. An exciting opportunity has arisen for an Operations Manager for the Worcestershire Drug and Alcohol Service, within our Workshops and Recovery Team. You will be part of the Worcestershire leadership team and support the County Manager to deliver a safe, effective, and efficient service to our current and future service users. You will line manage a team of Key Workers who run our group programmes across the County, and our Volunteer and Peer Mentor Co-ordinator. Amongst other duties you will support individuals’ development, support personnel matters, listen, respond, and care about staff and service user wellbeing, oversee performance of your wider team, manage the operational flow of your team, maintain high standards of practice, and support your team to achieve wider service targets. You will have proven effective leadership and/or supervisory experience. You will need to demonstrate effective communication and organisational skills and have the ability to manage change whilst working to deadlines. You will need to be confident working with external agencies and deliver learning sessions to your team and other agencies where required. You will need a key eye for detail as part of your role will be to review incidents, ensure compliance with clinical audits and create plans to respond to recommendations. You will also be required to form part of the duty management rota for the service. You’ll need to have good writing, verbal and computing skills and be able to work confidently with all Microsoft programs and case management systems. The most important things you’ll bring to this role are your experience in the field, integrity, positive attitude, enthusiasm, motivation and ability to use initiative and contribute to the wider delivery of a trauma informed approach. For further information please contact Lisa Dowd, Deputy County Manager, at ldowd@cranstoun.org.uk All posts are subject to an enhanced DBS Disclosure. All post holders may be required to work some evenings and some unsociable hours in order to meet our service delivery requirements. The core service operates Monday to Friday, 9am – 5pm with additional hours on some evenings. For more details and to apply, please visit our website https://www.cranstoun.org/work-with-us/currentvacancies Closing date: 24 May 2026. Interviews will take place on week commencing 8 June 2026. We are an inclusive employer, committed to promoting equality and diversity in all areas of our work. Registered Charity No: 1061582