NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non-clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.
The Role
This is a patient-facing role that plays a key part in delivering an efficient and effective service to patients. The postholder will support the coordination and management of outpatient, vaccination, virtual (NHS24), pharmacy and phlebotomy appointments.
This role does not meet the eligibility criteria for a or a NHS Greater Glasgow and Clyde (NHSGGC) is unable to provide candidates or employees with a Certificate of Sponsorship (CoS).
Duration, Location, and Working Pattern:
This is a permanent post, working 37 hours per week
Post 1 Working Pattern
4 week rolling shifts:
Week 1
Wednesday & Thursday: 08:0020:00
Friday: 08:0019:30
Saturday: 09:0013:00
Week 2
Monday, Tuesday & Wednesday: 08:0020:00
Friday: 08:0015:00
Week 3
Wednesday & Thursday: 08:0020:00
Week 4
Wednesday & Thursday: 08:0020:00
Friday: 08:0019:30
Friday: 08:0019:30
Saturday: 09:0013:00
Post 2 Working Pattern
Monday, Tuesday, Wednesday & Friday: 08:3016:30
Thursday: 08:3016:00
This post will be based at Queen Elizabeth University Hospital - Please note this is a GGC wide post and can be moved to any location, however initial base will be Glasgow Royal Infirmary
Key Responsibilities
To support effective clinical care by providing an efficient Health Records service to patients, medical and nursing staff. Ensure patient appointments for outpatient clinics, day cases and inpatient admissions are administered and processed accurately and that patients' health records remain confidential, are securely stored and are available as and when necessary.
To work to support effective clinical care by providing efficient administrative, clerical and receptionist services. To maintain electronic and paper based patient records systems providing confidential, accurate and up to date information. To maintain patient demographic and administrative data through continual checking and updating of the patient management system.
Knowledge, training, qualifications and/or experience required to do the job:
National 4 or Level 1 qualification in 3 subjects, including English or equivalent.
General administration and office experience/previous clerical experience desirable
Computer literate with good keyboard skills.
Previous reception experience desirable
Prior experience of using a Patient Management System would be desirable however training will be provided.
What We Offer
We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.
As an NHS Scotland employee, you will be entitled to:
A minimum of 27 days annual leave, increasing with length of service, plus public holidays
Membership of the NHS Pension Scheme, including life insurance benefits
Development opportunities including study bursaries, e-learning and classroom-based courses
Enhanced pay for working public holidays
NHS discounts on a wide range of goods and services
Confidential employee support and assistance, including counselling and psychological therapies
Interested?
If you would like to find out more, we would love to hear from you.
Heather MacFarlane, Senior Supervisor/Supervisor, On or email
Lyndsey Johnstone, Senior Supervisor/Supervisor,
Allanna Kerr, Senior Supervisor/Supervisor,
Details on how to contact the Recruitment Service and the Recruitment Process:
This post may close early to the volume of response. Please submit your application form as soon as possible. Due to the volume of applications that we receive, we will not be able to provide shortlisting feedback.
From 1 April 2026, the Agenda for Change full-time working week will reduce from 37 hours to 36 hours. Part-time working hours will be reduced on a pro-rata basis. A corresponding increase in the hourly rate will apply, ensuring that overall pay remains unchanged.
NHS Greater Glasgow and Clyde (NHSGGC) recognises the importance of work-life balance and is committed to offering a range of flexible working options where service needs allow. For roles where less than full-time hours can be accommodated, and where the tenure is listed as "various", we encourage applications from individuals seeking flexible working arrangements. Flexible working will be included as a topic for discussion during the recruitment process.
NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ.
By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process.
Candidates must provide original and authentic responses to all questions within the application form. The use of artificial intelligence (AI), automated tools or other third-party assistance to generate, draft or significantly modify responses is strongly discouraged. By submitting your application, you confirm that all answers are your own work, reflect your personal knowledge, skills and experience, and have not been solely produced or altered by AI or similar technologies. Failure to comply with this requirement may result in your application being withdrawn from the recruitment process.
For application portal or log-in issues, please contact the in the first instance.