Junior Application Support Engineer
Hybrid Working
Fareham, Hampshire
Were looking for a driven Junior Application Support Engineer to join my client and help deliver exceptional support for business‑critical applications. If you enjoy problem‑solving, working with clients, and collaborating with developers to deliver real solutions, this could be the role for you.
What You’ll Be Doing
Providing technical support and resolving application issues within agreed SLAs
* Troubleshooting and managing client tickets from start to resolution
* Working closely with stakeholders, analysts, and developers
* Communicating clearly with clients and delivering excellent customer service
* Gathering requirements for system changes (RFCs) and supporting their delivery
* Testing, documenting, and supporting application updates
* Assisting with debugging and implementing improvements (training provided)
* Contributing to team development and continuous improvement initiatives
Skills Required
Essential
* Helpdesk or application/software support experience
* Problem‑solving and analytical skills
* Excellent communication (technical to non-technical)
* High attention to detail and organisation
* Self‑motivated with a willingness to learn
Highly Desirable
* Knowledge of Agile, DevOps, and software lifecycle
* Understanding of APIs
* Experience with tools like Postman or XMLSpy
* Exposure to C#, SQL, JSON, JavaScript, HTML, IIS, SQL Server
* Familiarity with Visual Studio, Azure DevOps, Git
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