Company Description
Here at Chubb Fire & Security we have an opportunity for an Administrator to join our Customer Excellence Teambased in our Head Office at Blackburn (BB1 2PR) on a full time, permanent basis.
Job Description
1. The main objective is to provide front line administration to our existing clients.
2. You will undertake a full range of administration duties and must be IT literate, in particular possess a good working knowledge of Microsoft Outlook and Excel. Training on in-house systems will be provided
3. Produce daily documentation for our clients and partners
4. Working with internal stakeholders and external customers to ensure a robust solution can be achieved.
5. Ensuring streamlined administrative processes and exceptional customer service to clients
6. To maintain customer job files, ensuring that all necessary information is accurately recorded (in hard and electronic format as appropriate), to ensure that full customer history and data is readily available.
7. Communicate with Customers, Engineers and Customer Service Centre regarding projects and services as appropriate.
8. This key role will assist in the development of the overall Chubb strategy whilst identifying opportunities for continuous improvement throughout the business.
Working Hours: Monday to Friday -
Qualifications
9. Have experience of working within a dedicated administration support role
10. Be IT literate
11. Work well in a fast paced, busy support environment
12. Are proactive and able to prioritise workloads well
13. Have excellent people and communication skills, both written and verbal
14. Good attention to detail
15. Must be able to work as part of a team
16. Ability to work to tight deadlines.
17. Demonstrate a real passion for learning about our fantastic industry and customer base with a willingness to learn and develop yourself
Additional Information
SALARY: up to £23,000 (DOE)
18. 25 days holiday, plus bank holidays
19. Free Onsite Parking
20. Cycle to Work Scheme
21. Employee Referral Scheme (£1000)
22. Company Pension Scheme
23. Life Assurance (4 x Basic Salary)
24. A Central Benefits Platform offering a wide variety discounts
25. Health & Wellbeing Resources
26. Bravo Awards: Recognising outstanding contributions from all employees and encourage excellence.
About Us, Our Culture & What We Can Offer You
Chubb Fire & Security have been protecting people and assets worldwide for more than 200 years. Providing essential and innovative security systems, equipment and services, from digital CCTV surveillance and intruder alarms to fire detection and suppression systems. Our customers range from local independent businesses to many of the FTSE 100 companies, and our Chubb family is extensive too, with a dynamic team of over 13,000 employees globally - Together we do great things!
Our commitment to our people is to continually develop and innovate so that we grow together as your career unfolds. As part of the global API Group, we join a family of organisations where leadership, and leadership development is our most powerful strategic advantage and the best way to invest in our people.