CoolCare Garforth, England, United Kingdom
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CoolCare is a leading provider of care home administration software, making running a care home easier, more efficient, and more profitable. Our software features time and attendance tracking, workforce management, occupancy monitoring, invoicing, and home administration tools. Whether you're a CEO, HR Manager, Finance Director, or Home Manager, CoolCare helps you work smarter, not harder.
Role Description
This is a full-time hybrid Customer Success Manager role at CoolCare, located in Garforth with the option for hybrid working. The Customer Success Manager will be responsible for maintaining customer satisfaction, analyzing data, driving customer retention, building strong relationships, and providing top-notch customer service on a day-to-day basis.
Qualifications
* Strong process skills and a focus on customer satisfaction
* Experience in customer retention and relationship building
* Ability to work independently and in a team
* Effective communication and problem-solving abilities
* Experience in the care or software industry is a plus
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
* Industries
Software Development
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