At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.
We are proud to offer outstanding care to pets and their owners in Staffordshire and surrounding areas. As well as having a central hospital with a referral centre and a dedicated night team, we have local practices such as Stapenhill and Hilton that are in the heart of the communities, offering first class care at a convenient location for pet owners. The modern equipment at our Stapenhill practice includes digital x-ray, ultrasound, and dental x-ray. We have two operating theatres plus three consulting rooms, with a separate dedicated nurses consult room, allowing provision of an all-round service.
How You’ll Make a Difference
We are looking for a positive and approachable individual who has a genuine passion for providing outstanding client care and client experience. No two days are the same in this role, so if you are looking for a challenge and the ability to make a difference, please read on!
Our outstanding Client Care team are there for our clients, answering the phone, welcoming them and their pets into the practice and ensuring they are looked after and have everything they need every step of the way. They are a professional, friendly, and dedicated team, and often the first contact with our clients so are vital to our business.
Your role as Client Care Advisor will be for the south hub practices in Stapenhill, Hilton, Mickleover and Stretton.
You will be taking phone calls, making appointments, assisting clients with queries, reassuring clients, listening to their needs, taking payments, solving problems and generally 'being there' for our clients.
You will be employed on a 13 month FTC flexible contract of 36.5 hours per week, However, we would be happy to consider a job share. The shifts vary to fit in with the business need but will be between 8.30am and 7.00pm Weekdays and 8.30am and 6pm on Saturday.
You Might Be a Great Fit If...
You are a friendly, organised, and customer-focused individual who enjoys working as part of a team. You’ll bring:
* Excellent communication skills and a professional, welcoming manner
* Experience in a customer-facing role, with a strong focus on service and attention to detail
* The ability to manage multiple tasks effectively in a busy environment
* A collaborative approach and willingness to support colleagues
* A proactive attitude, with openness to feedback and learning
How We’ll Support You
At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. You’ll benefit from:
* A key client-facing role within a supportive and collaborative practice team
* Clear career pathways with progression opportunities within client care and practice leadership roles
* Ongoing learning and development supported by experienced colleagues and practice teams
* A values-led culture focused on care, community, and continuous improvement
What We Offer Our Team
* 6.6 weeks' annual leave
* Additional annual leave for your birthday, which will be added to your holiday allowance
* Increasing annual leave accrued through length of service
* Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
* Cycle to Work scheme
* Learning and development opportunities via the inspiring vet care Academy
* Discounted staff pet care
* Voluntary benefits: choose from a range of benefits to suit you
* Access to discounts/cashback with hundreds of participating retailers.
We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources.
Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.
6 Witham Close, Egginton Road, Hilton, DE65 5JR, United Kingdom
At IVC Evidensia we are a committed to Diversity, Equality, Inclusion and Belonging, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.
Any questions before applying?
Speak to Lucie Brownsword from our recruitment team who would be happy to help you with any questions you have before applying for this role.
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