Salary: £12.36 per hour
Working Hours: Monday to Friday, 9:00 AM to 5:00 PM
Are you passionate about delivering excellent customer service and supporting the effective operation of vital public services? Her Majesty's Courts and Tribunals Service (HMCTS) is seeking dedicated Administrative Officers to join our team and play a crucial role in ensuring the smooth functioning of courts, tribunals, and other justice services.
About the Role
As an Administrative Officer, you will work collaboratively within a team, performing a variety of general administrative duties that progress cases through the court/tribunal system. Your role will be dynamic, involving problem-solving, initiative-taking, and contributing to continuous improvement within our processes.
While you'll be based at a specific HMCTS office, flexibility to occasionally work at other local offices may be required.
Key Responsibilities
Administration
* Prepare papers and files for courts, tribunals, hearings, and meetings.
* Create and update records on internal systems.
* Manage post opening, dispatch, and general filing tasks.
* Organize and support training courses and group activities.
Drafting
* Draft standard letters, correspondence, minutes, and reports following guidelines.
Operations
* Assist court users, manage schedules, and handle inquiries in person, over the phone, and in writing.
* Execute various administrative functions such as serving court documents and collecting fines.
Case Processing
* Process documentation, court orders, claims, and financial information with precision.
* Maintain quality standards by cross-checking and verifying records.
Customer Communication
* Deliver excellent customer service to the public, judiciary, and legal professionals.
* Provide clear advice and assistance regarding court procedures and documentation.
Skills & Qualifications
* Education: 5 GCSE passes (grades A*-C) or equivalent qualifications, or NVQ Level II in Business Administration.
* Experience: Administrative experience with relevant computer skills to perform the required tasks.
* Key Skills: Strong communication abilities, attention to detail, and a commitment to customer service excellence.
Why Join HMCTS?
HMCTS is committed to fostering a culture of continuous improvement through Lean principles and operational delivery excellence. As an Operational Delivery Professional, you'll be part of a cross-government community, with access to training and development opportunities to enhance your career.
Additional Information
The role may involve opportunities to work as a Jury Bailiff Officer, Learning and Development Coordinator, or other ad hoc responsibilities.
Apply today to contribute to the effective administration of justice and make a real difference in public service!
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.