Ready for the next step in your management career? This is a fantastic opportunity to inspire and lead a large team and realise your full potential. A strategic thinker, as well as an expert in the delivery of fantastic customer service, your impact will be the provision of a seamless customer experience through the leadership of the front of house and management team.
Your skills as both an ambassador and role model will enable you to build relationships based on trust across the wider team, including the local Retail store and Halfords Mobile Expert team. And within your Centre, you'll get to use – and hone - your mentoring and coaching skills as you develop your team to be exceptional role models themselves.
You're no stranger to efficiency, and will optimise workforce scheduling, ensuring maximum capacity in the Centre to meet customer demand. Alongside this, with your analysis of customer metric and Centre performance data, you'll lead your team to deliver against – and exceed - sales margin and profit targets.
To be a success in this role you'll need:
Experience of exceeding customer metrics targets through effective management
Experience of delivering coaching/training in the moment to colleagues
Evidence of managing capability and performance of a management team
Experience in a business with high volume turnover
Experience of building great peer to peer relationships in different areas of the same business
A track record of success in delivering against sales targets
Experience of meeting compliance standards across Health and Safety and quality
Excellent communication skills, verbally and in writing
IT proficient, with experience of using Microsoft packages, including Word, Excel and ideally PowerPoint, with the aptitude to learn in-house systems
Experience of labour force scheduling, with proven time management skills
A current full valid driving licence
Ideally, you'll also have experience or knowledge of the automotive industry – but this is not essential
Benefits
We know that everyone has different priorities at different stages of their lives, so we offer a wide range of rewards and benefits. As well as holiday and contributory company pension, you can expect to enjoy:
Store discount, with 25% off most products across Halfords and Tredz
Employee discount, with up to 60% off your garage bills at Halfords Autocentre
Discount on Halfords Breakdown Cover, with bike cover as standard for all annual policies
Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
Employee wellness programme offering free, independent, confidential support and counselling 24 hours a day, seven days a week
Fantastic Trade Price Bike Scheme - buy one bike per year from a range of bikes which have been significantly reduced
Life insurance
Uniform
Option to join our Sharesave scheme: save to purchase shares at a 20% discount
Cycle to Work scheme
Wagestream – a financial planning app that gives you more control over your pay. Access up to 30% of your pay as you earn it and save automatically from your salary to build a rainy-day fund for the future
Health Cash Plan - claim cash back towards your healthcare costs and get access to health and well-being services
We're in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We're the UK's leading retailer of motoring and cycling products and services, and the UK's largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.
Not sure you meet all the criteria? We'd encourage you to take the wheel and apply anyway At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.