Helpdesk Coordinator
Location: Dorking (Office-based, 5 days per week)
Working Hours: Monday to Friday, 9:00 AM – 5:00 PM
Reports To: User Support Manager
Salary £24,000- £24,500
About the Role
An exciting opportunity has arisen for a User Support Coordinator to join a growing organisation providing cloud-based technology solutions. This role is ideal for someone who enjoys problem-solving, delivering excellent customer service, and working in a fast-paced office environment.
You will become an expert in the company’s systems, supporting clients through the Helpdesk while also assisting with general office duties.
The role will suit someone who has previous retail experience, a good telephone manner who wants to start their career.
Key Responsibilities
* Act as the first point of contact for Helpdesk queries via phone and email
* Log, manage, and resolve user queries, escalating issues where necessary and ensuring full resolution
* Monitor databases throughout the working week to maintain system performance
* Produce reports, data, and documentation as required
* Support the User Support Manager and wider team with administrative and operational tasks
* Liaise with internal teams and attend training sessions to develop knowledge and skills
* Provide general office support, including handling calls, emails, and other communications
Skills & Experience
* Good working knowledge of Microsoft Office (Word and Excel essential; Teams or similar tools beneficial)
* Strong organisational and communication skills
* Previous experience in a similar role is advantageous but not essential (full training provided)
Personal Qualities
* Team player with excellent interpersonal and communication skills
* Committed to delivering high levels of customer service
* Self-motivated, reliable, and able to work under pressure
* Strong attention to detail
* Takes ownership of tasks and sees them through to completion
* Computer literate and numerate
* Willingness to travel occasionally (UK driving licence advantageous)