Overview
Contract Administrator
Location: South
Salary: Competitive
Contract Type: Permanent
Working Hours: 40 hours per week, Monday-Friday
What you’ll do
As a Contract Administrator you will ensure the smooth and efficient operation of the contract by managing day-to-day administrative tasks and providing essential support to the Project Coordinator (if applicable) and the wider operational team. You will be proactive, organized, efficient and self-managing with an eye for detail and a flair for problem solving. You will be curious and inquisitive, challenging the status quo and always looking for a “better way” to maximise productivity and efficiency to ensure we are the best and most respected company in our field.
Key Responsibilities
* You support with all customer, client and internal enquiries, ensuring they are actioned promptly and in a professional manner, with all stakeholders informed of progress and resolution, demonstrated through minimising chasing enquiries and using professional vocabulary and grammar in written communication.
* You support the purchasing and invoicing process for our field teams and suppliers, maintaining an accurate and detailed record to resolve queries promptly as they arise.
* You have a strong commercial awareness, demonstrated by challenging in accordance with our Golden Rules, internal policies and procedures.
* You support the invoicing process for all work in your region, resolving or escalating any issues promptly as they arise.
* You capture and maintain accurate data records as required by our clients and operational teams, ensuring a simple and clear view of operational and financial information on internal and client systems.
* You ensure that all quotes, reporting and other communications going out to your client(s) are professional, in the required format and delivered within the expected timescale as well as being updated on systems as required.
* You support with the permissions of this process (as required), including emailing permission documents and printing, collating and posting letters.
* You support the traffic management process required for field operations in a smooth and structured manner.
* You act to solve or escalate issues as soon as they become apparent, taking a proactive approach to problem solving and seeking guidance from your line manager when needed.
* You have excellent time management skills and are largely self-managing, demonstrated through email management, returning calls promptly, and managing a fluctuating workload with minimal support.
* You prepare for and attend client and internal meetings as necessary and be able to discuss in detail the current situation, ongoing issues and future planning.
* You work closely with your team to ensure our clients and operational teams receive a consistent service during absences, and you support other departments when required.
* You are a role model for outstanding customer service with a positive and professional attitude in all interactions.
What we’re looking for
* Strong IT skills and proficiency in Microsoft applications, especially Outlook, Excel and Power BI.
* Confident in written and oral communication to converse professionally with internal and external stakeholders at all levels and demonstrate excellent customer service skills.
* Organised and self-managing with excellent time management skills and the ability to prioritise and thrive in a fast-paced role.
* Strong commercial awareness and an eye for detail.
* Ability to use your initiative, take the lead, be proactive and assertive when necessary to ensure results.
Why join us
Career Development Focus: We’re committed to supporting your professional growth with clear career paths, training, and tailored development programs, including our GC Leadership Academy, job specific accreditations and higher education opportunities.
Exciting Growth Opportunities: Be part of a rapidly growing company with a dynamic team and expanding client base.
Collaborative Environment: Work in a supportive, engaging, and innovative culture where your contributions are valued.
Competitive Package: Enjoy a competitive salary and benefits package, along with flexible working options, including:
* 23 days holiday, Increasing with length of service + bank holidays
* Robust pension scheme
* Medigold employee support, Free Flu Jabs, Online private GP Service
* Free or subsidised national gym memberships
* Employee Recognition Scheme
Ground Control
Ground Control is a UK-based grounds maintenance company powered by the latest technology. Since launching in 1973, Ground Control has grown rapidly and now provides full national coverage for our customers across the UK and Ireland.
We deliver a range of services, including grounds maintenance, winter gritting, landscape construction, design, arboriculture, electric vehicle charging point installation to more than 50,000 commercial properties across the UK.
If you are looking to invest in your future with a business that puts people at the centre of everything, click the apply now button below to speak to a member of our team.
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Equal Opportunities Statement
At Ground Control, we are committed to fostering an inclusive and diverse workplace where everyone feels valued and empowered to thrive. We believe that diversity drives innovation and success, and we welcome applications from individuals of all backgrounds, experiences, and perspectives.
We are proud to be an equal opportunities employer and do not discriminate based on sex, age, disability, gender identity, marital status, pregnancy, race, religion or belief, sexual orientation, or any other protected characteristic. We actively support and promote an inclusive culture, ensuring fair and equitable treatment throughout the recruitment process and beyond.
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