Join to apply for the Reach & Respond Relief Adviser role at Tulsa IT Solutions.
We are looking for two Reach & Respond Relief Advisers who will fit right in with our amazing team.
As a 24/7 service, this role will support coverage across a variety of shifts to ensure continuous and effective service delivery. It also provides essential support during periods of annual leave and sickness, helping maintain consistent service levels.
What You’ll Be Doing
* Provide in‑out-of-hours support to vulnerable customers via telephone, email and text messages.
* Escalate calls linked to Reach & Respond services and handle escalation points.
* Process reports of emergency repairs, diagnose and schedule appointments for out‑of‑hours repairs.
* Handle calls for community alarm activations.
* Maintain accurate customer records and manage data using IT software such as Microsoft Excel and Word.
* Prioritise calls effectively during busy periods while maintaining a high‑quality service.
What We’re Looking For
* Ability to stay calm under pressure and act with confidence while responding to emergency calls.
* Strong organisational skills and the ability to prioritise tasks effectively.
* Excellent communication skills, both verbal and written.
* Confidence in using IT software, including Microsoft Excel and Word.
* Experience dealing with a high volume of telephone enquiries and a range of communication methods.
Pay
Pay award pending minimum 2.2%.
Benefits
* Agile working with up to two days from home after settling in.
* Generous holiday entitlement (up to 39 days including bank holidays after 5 years of service).
* Competitive salaries with annual cost‑of‑living adjustments.
* Real Living Wage commitment.
* Competitive pension scheme with generous employer contributions.
* Life assurance and bereavement leave.
* Health cash plan covering basic medical expenses and free flu jabs.
* Free tea, coffee and cordial.
* Recognition schemes such as weekly Cheers for Peers, Star of the Quarter and annual Star Awards.
* Long‑service awards every 5 years.
* Cycle to work scheme and cycle parking.
* Cashback and discounts scheme for selected retailers.
* Salary‑sacrifice electric vehicle lease scheme.
EEO Statement
At Beyond Housing, we are committed to ensuring that all applicants are treated fairly throughout our recruitment and selection processes and are not discriminated against on the grounds of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.
Closing Date
Closing date for applications is Wednesday 10 December 2025. Applications will be reviewed throughout the duration of the advert and we may close it early should enough applications be received. We are not working with recruitment agencies on this vacancy.
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