Role: Credit Controller Location: Yate – 2 days office based/3 days remote Hours: 25 per week (9am – 2.30pm) Salary: Up to £32,000 (FTE) We are looking for an experienced Credit Controller to join our UK Finance team. Reporting to the Finance Manager, this role plays a pivotal role in the smooth running of our operations. As a Credit Controller, you'll be a key player in managing customer accounts and ensuring timely payments. You'll collaborate with clients and internal teams, making a real impact on the company's success. Who We Are Western Global delivers best-in-class storage solutions with speed and precision wherever and whenever power, fuel, and water are needed around the world. Our responsiveness and commitment to customer satisfaction have fueled our significant growth. We pride ourselves on having a great culture that values caring, fearlessness, resilience, responsiveness, and accountability. Attracting and retaining talented individuals is crucial to our success. Our values aren’t just statements — they’re the foundation we stand on every day, and a promise we live out daily, driving us to be the kind of employer our team can rely on and the kind of partner our customers can trust. The strength of our teams and our internal culture are major contributors to our continued growth and success. Even better, our teams enjoy working here. Western Global is proud to be a certified Great Place to Work across all locations! See what our teams say about working for Western on our Careers page. What will you be doing as our Credit Controller? Reconciliations: Daily receipt reconciliation from banks, maintaining accurate records of customer accounts. Invoice Processing: Creating invoices and issuing statements to customers and tracking progress Customer Communication: Dealing with customer queries/credits and following up with customers to manage outstanding invoices. Following up on overdue payments via telephone, and email. Customer credit checks: Carrying out credit checks on new and existing customers as required. Reporting: Month end preparation of accounts receivable report. General Administration: Updating and maintaining debtor information on the finance system. Collaborating with sales representatives and other departments to resolve queries and payment issues. What we are looking for in our Credit Controller: Prior Credit Control experience. Excellent verbal and written communication skills. Excellent teamwork, organisation and communication skills. Ability to prioritize and manage multiple tasks. Familiarity with data entry and analysis. Prior experience with an ERP system (ideally NetSuite). Proactive and solutions focussed. What can we offer you? We offer a market competitive pay as well as opportunities for knowledge and skills development, and recognition of achievements. In addition, we offer the following benefits to our employees: Financial Incentives: Annual bonus & salary reviews, life insurance (4 X base salary). Generous Holiday: 25 days paid holiday Bank Holidays (option to buy another 5 days). Personal and Family Time: Paid Volunteering and Enhanced Parental Leave. Retirement Planning: 5% Employer Contribution & 5% Employee Contribution. Health Incentives: Cycle to Work Scheme and access to Employee Assistance Programme (EAP) to support mental health. Salary sacrifice car lease scheme with significant tax and NI savings on electric cars. Personal and Professional Development opportunities with dedicated budgets for study support. Health Insurance Scheme. Regular staff events, get-togethers and celebrations. Additional paid day off per year to support a charity of your choice. £1,000 referral fee if you recommend someone to join the team. Supportive work environment built on taking care of each other, decisiveness, resilience, responsiveness, and accountability with a reward and recognition scheme based on these values. Our professional culture, our dedication to our employees, and career opportunities — these are just a few benefits we’re proud to offer. Our employees know every job is critical, and our commitment to each other and our customers drives innovation. Ready to get started? If you have the skills and experience we're looking for, click ‘Apply’ now to be considered - we would love to hear from you! Western Global is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, color, religion, national origin, gender, sexual orientation, gender identity, disability, military/veteran status or other characteristics protected by law.