4 days ago Be among the first 25 applicants
Moorfields - A global leader in Ophthalmology
We are Moorfields Eye Hospital NHS Foundation Trust. Founded in 1804, Moorfields Eye Hospital is a world-class centre of excellence for eye health services, ophthalmic research, and education.
With more than 2,300 staff we are proud to be supported by one of the most diverse workforces in the NHS. Every year we treat more than 700,000 patients at City Road in central London and at our 22 satellites sites, and, in partnership with the UCL Institute of Ophthalmology and Moorfields Biomedical Research Centre we lead one of the most impactful ophthalmic research programmes in the world.
We train many of the leading eye care clinicians in the UK and internationally and have a global reputation for quality and professionalism in ophthalmic care. In addition, we also operate commercial divisions that provide care to private patients in both London and the Middle East.
This is an exciting time to join Moorfields. The pandemic fast-tracked a huge amount of innovation which is changing the way we work and deliver care. Construction is under way on Oriel, our new eye care, research, and education centre being built in Camden. The new centre will be flexible and modern, enabling us to bring together healthcare, eye research and education under one roof for the first time.
If you want to be part delivering world class eye health services and you share our values: excellence, equity, and kindness, then we would love to hear from you!
Job Overview
Our main focus is the treatment and care of NHS patients with a wide range of eye problems, from common complaints to rare conditions that require treatment not available elsewhere in the UK. The volume and variety of conditions treated by our clinicians means that they have a unique range of skills and knowledge.
To work in the contact centre to provide booking service to patients making outpatient appointment, registering referrals, agreeing appointments with patients and ensuring information is recorded accurately on the relevant systems.
Main duties of the job
To register patients on the Patient Administration System
To undertake booking of appointments in accordance with procedures, discussing with all patients a choice of date and time.
To check all referral letters that are received in the Department. Ensure that the outpatient registration is entered on the Patient Administration System and the referral letter is forwarded to the relevant service within the agreed time frame.
To cancel and rebook patient appointments, following the guidelines issued by the relevant service.
Working for our organisation
At Moorfields, we provide more than just an excellent career and great colleagues to work with. We also offer:
* Salary including High-Cost Area Supplement
* Opportunity to join the NHS Pension Scheme
* Free 24/7 independent counselling service
* Learning and development opportunities
* Easy and quick transport links
* A range of attractive benefits and discounts
* Access to Blue Light Card and other NHS Discount Schemes
* Free Pilates classes
* Full support and training to develop your skills
* Flexible working friendly organisation
And so much more! To see the full range of benefits we offer please see our Moorfields benefits document.
Detailed Job Description And Main Responsibilities
The post holder will be a member of the trust’s Booking & Contact Centre team reporting to the Booking t Centre Manager.
To manage the first appointment bookings for designated services, providing a professional, comprehensive and efficient service to the Trust’s outpatient clinics based at City Road and its associated satellite units.
To manage all GP referrals through the e-Referral System.
To promote a positive image of the Trust’s outpatient services through the provision of excellent customer service to patients, relatives/carers and external stakeholders, demonstrating a commitment to putting patient care first.
To ensure high standards of data entry and quality are achieved and sustained across all services, in both paper and electronic record-keeping.
To ensure adherence to the Trust’s Access Policy at all times.
To work as part of a large administrative team and provide cross- cover as and when required.
Person specification
Education/Qualifications
Essential criteria
* Educated to GCSE level (including English and Maths to GCSE A-C), or equivalent qualifications.
Desirable criteria
* Evidence of continuing education and development
Experience
Essential criteria
* Administrative experience
Desirable criteria
* Experience of working in a busy and demanding customer facing role
Knowledge
Essential criteria
* Proficient in the use of MS Office IT software packages (e.g. MS Excel, Word).
* Understanding 18 weeks Pathway .
Skills/abilities
Essential criteria
* Ability to work within a team in a multi-disciplinary service, maintaining an excellent working relationship with staff at various levels.
* Excellent oral and written communication and interpersonal skills
* Ability to work independently and take responsibility for day to day workload
* Ability to work under pressure and to meet deadlines
Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory DBS disclosure and two references. We do not offer visa sponsorship for roles unless clearly stated in our adverts, so please consider this before applying.
Our commitment to equality, diversity and inclusion is at the heart of our organisational culture. As part of our pledge to take positive action in recruitment we encourage applications from under-represented candidates including BAME (Black, Asian, and Minority Ethnic) and Disabled candidates as we work towards a representative workforce that is able to provide the quality, the dignity and respect and to deliver above and beyond.
Moorfields is a flexible working friendly organisation, and we are committed to helping our employees achieve a work-life balance that is beneficial for health and wellbeing, motivation levels and job satisfaction. Every employee of the Trust has the right to request to work flexibly. Please speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
If we receive sufficient applications, we will close this ad prior to the closing date. You are advised not to delay submitting your completed application.
If you would like to discuss any reasonable adjustments before applying or would like an accessible version of any recruitment documents, please contact the recruitment team at moorfields.recruitment@nhs.net.
https://www.moorfields.nhs.uk/work-for-us
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
* Appointment Coordinator (PDF, 291.1KB)
* Appointment Coordinator (PDF, 291.1KB)
* Staff Benefits (PDF, 254.1KB)
* MEH Privacy Notice (PDF, 138.0KB)
Apply online now
Further details / informal visits contact
Name Djamel Keteb Job title Booking centre Manager Email address dketeb@nhs.net
If you have problems applying, contact
Address Any
Telephone emma.blake10@nhs.net
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Other
* Industries
Higher Education
Referrals increase your chances of interviewing at Moorfields Eye Hospital, London, Fellowship by 2x
Sign in to set job alerts for “Call Coordinator” roles.
London, England, United Kingdom 1 day ago
London, England, United Kingdom 2 weeks ago
Greater London, England, United Kingdom 4 weeks ago
London, England, United Kingdom 2 weeks ago
London, England, United Kingdom 4 days ago
London, England, United Kingdom 1 day ago
London, England, United Kingdom 1 week ago
Islington, England, United Kingdom 1 week ago
London, England, United Kingdom 2 weeks ago
London, England, United Kingdom 18 hours ago
Twickenham, England, United Kingdom 11 hours ago
London, England, United Kingdom 6 days ago
London, England, United Kingdom 1 day ago
London, England, United Kingdom 2 weeks ago
London, England, United Kingdom 11 months ago
Cobham, England, United Kingdom 4 weeks ago
London, England, United Kingdom 6 days ago
St Albans, England, United Kingdom 1 week ago
London, England, United Kingdom 5 days ago
City Of London, England, United Kingdom £35,000.00-£35,000.00 1 day ago
London, England, United Kingdom 2 days ago
Kingston Upon Thames, England, United Kingdom 2 weeks ago
London, England, United Kingdom 2 weeks ago
Greater London, England, United Kingdom 19 hours ago
LOVE CORN Operations Assistant at LOVE CORN
London, England, United Kingdom 2 weeks ago
London, England, United Kingdom 5 days ago
London, England, United Kingdom 3 weeks ago
London, England, United Kingdom 2 weeks ago
London, England, United Kingdom 2 weeks ago
London, England, United Kingdom 5 months ago
London, England, United Kingdom 1 week ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr