To work collaboratively within the Customer Services, Contact Centre team to deliver a comprehensive and welcoming front-line service for all Council services. Providing accurate information and advice to internal and external customers in a professional, courteous, and customer-focused manner, ensuring a positive experience for customers.
Requirements
* Deliver an excellent customer experience
* Process customer and service information
* Support service development
The Individual
* Experience of working in a busy Customer Service environment
* Experience of working with a range of computerised systems in order to retrieve and capture data accurately and securely
* Minimum of 4 SQA Standard Grades or equivalent at level 3 or above
* Willingness to work towards attaining a relevant Customer Services qualification
* Experience of working as part of a team
* Ability to support new team members with practical training on procedures, techniques, and use of computer systems
* Ability to record high volumes of information accurately
* Ability to use own initiative to meet varying customer requirements and challenging situations
* A flexible and adaptable approach to changing service requirements
* Proven telephone and written Customer Service skills practised in a multi-disciplined environment
* Multi-tasking with the ability to listen to a caller and at the same time record information effectively and efficiently to a high standard
* Strong communication skills, both written and verbal
* Willingness to accept direction/delegation
* Ability to deal with people in an understanding and professional manner
* Ability to remain calm when supporting customers who may be emotional, and/or dealing with stressful situations
* Ability to maintain high standards of customer service in a time-pressurised environment
* Appreciation, acceptance, and commitment to the importance of confidentiality.
* Closing Date: 09 June 2026
* Starting Salary: £27,455.48
* £14.27 per hour
* 36.25 hrs per week
* Interview dates am 17 June 2026 & pm 18 June 2026
* For further information contact Customer Services on (01343) 563076