Outbound Sales Team Leader – Lead Creation
Milton Keynes, United Kingdom | Posted on 04/11/2025
* City Milton Keynes
* Province Buckinghamshire
* Country United Kingdom
* Postal Code MK9
Job Description
Outbound Sales Team Leader – Lead Creation
About CreatePay
We help UK SMEs take payments more easily. We’re growing - fast - and we’re looking for an experienced outbound Team Leader to coach, support and stretch performance in our Lead Creator team (the people who open doors + create pipeline).
Package
* 25 days holiday + bank hols
* Regular incentives (yes, including overseas trips)
* CreatePay rewards access
What this role is actually about
Lead a team of ~12 outbound callers who speak to UK SMEs, qualify opportunity and book sales appointments.
Own the energy, the rhythm, the standards and the coaching that turns effort → outcomes.
What you’ll own
* Coaching (1:1s, side-by-side, call breakdowns)
* Daily huddles and momentum
* Prioritising our ICP (who we’re actually trying to sell to)
* Message quality + objection handling
* Staying close to market trends + competitor messaging
What “good” looks like
* Monthly targets consistently hit
* Quality + volume trending up
* Team capability + confidence growing
Your background
* You’ve led an outbound B2B sales / call centre team before
* You can prove you drove performance — not just managed it
* You’re used to “build as we go” environments
* You’re hands-on (you don’t coach from a spreadsheet)
Nice to have
* Payments / fintech experience
You, as a human
* Positive energy but commercially grounded
* Resilient + resourceful
* You can build rapport quickly without being cheesy
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