HEAD OF CLIENT MANAGEMENT
* Trinity Estates £Competitive, aligned to experience National / Hybrid
ROLE OVERVIEW
We are looking for a Head of Client Management to take ownership of key client relationships across Trinity Estates and the wider group, ensuring consistent, high-quality service delivery and long-term retention of major accounts.
This is a strategic, group-level role focused on strengthening relationships with national property developers and institutional landlords across a complex residential leasehold portfolio.
You will act as the senior relationship lead for priority clients, bringing structure, visibility and accountability to how we manage and develop key accounts.
This is not a pure new business role. It is about protecting and growing existing relationships, identifying opportunities for portfolio expansion and ensuring clients see us as a trusted, long-term partner.
ROLE EXPECTATIONS
This role requires strong commercial awareness, deep sector knowledge and the ability to operate credibly at senior level.
You will be expected to take a proactive approach to client management, identifying risks early, improving service performance and ensuring consistent delivery across multiple brands within the group.
You will work closely with operational, finance, compliance and regional teams, holding stakeholders ...