Job summary
Child & Adolescent Mental Health Services (Young Minds Matter), a mental health and emotional wellbeing service for children & young people in NE Lincolnshire, provides seamless service with a focus on prevention and early intervention, building a resilient community in which children and young people can thrive, including those in vulnerable groups. The service is committed to a framework supporting a whole system integrated approach, available to all young people in North East Lincolnshire.
We are seeking to recruit a team administrator as soon as possible to help support the Neuro and extended Young Minds Matter clinical teams.
Main duties of the job
To provide a secretarial, administrative and clerical support service to the Child and Adolescent Mental Health Service (Young Minds Matter) Clinical Team within Navigo, with specific support to the Neuro team.
The post holder will be pivotal in ensuring an excellent administrative service is provided within agreed set time restraints.
About us
Hello!
We are Navigo. We look after North East Lincolnshire's mental health and well-being, an award-winning social enterprise that provides mental health services to the NHS and beyond.
The whole basis of our work is to deliver services that we would be happy for our own family to use.
We offer a range of mental health services, including acute and community facilities as well as specialist support such as outstanding older adults inpatient services, rehabilitation and recovery community mental health and an outstanding specialist eating disorder facility.
Ranked as one of the top UK companies to work for, we feature in the Best Companies top 100 large company list.
As a social enterprise, we do things a little bit differently and have also developed income-generating commercially viable businesses that provide training, education and employment opportunities including Grimsby Garden Centre.
Working at Navigo is not like working anywhere else. Lots of places say that, but we really mean it.
We like to work with forward-thinking people who want to make a difference.
Come and Join us !
Please note: Whilst we value all applications, if we believe an application to be AI generated, we will use a checking tool and may reject any application that has been automatically generated.
Should you require any assistance in completing this application due to a disability or other needs please contact navigo.recruitment@nhs.net
Details Date posted
18 June 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
£24,937 to £26,598 a year
Contract
Permanent
Working pattern
Full-time
Reference number
B9816-498
Job locations
Freshney Green Primary Care Centre
Sorrel Road
Grimsby
DN34 4GB
Job description Job responsibilities
1.To provide a full, effective and efficient administrative and secretarial support service to all staff within the clinical team co-ordinating ad hoc daily administration tasks to ensure the effective and efficient running of the service.
2.To format correspondence following appointments, ensuring timescales are met and information is saved accurately on the electronic system.
3.Will support the day-to-day diary management of clinical team members.
4.To format all reports, letters, assessments, reviews, care plans, discharges etc as pertinent to the work of the Team within set timescales and accurate saving to the electronic system.
5.Assist in cover of aspects of the role of the admin team as and when requested/required.
6.To work within set processes and guidelines to maintain efficient, accurate and confidential record systems.
7.To assist in overseeing work on a day-to-day basis of any bank, temporary and admin support staff bringing any issues to the attention of Admin Team Lead.
8.To attend and participate in relevant team meetings including Administrative, Clinical and Business Meetings.
9.To deal with telephone enquiries from service users suffering with mental health illnesses using empathy, understanding, initiative, tact and tenacity where appropriate ensuring accurate information is forwarded appropriately in order for appropriate care and follow up to be facilitated.
10.To liaise with a range of internal and external personnel on a daily basis including Clinical Professionals, Service Users and their Families/Carers, GP practices, Consultants, Hospital departments and Health and Local Authority staff.
See attached full Job Description for further information.
Job description Job responsibilities
1.To provide a full, effective and efficient administrative and secretarial support service to all staff within the clinical team co-ordinating ad hoc daily administration tasks to ensure the effective and efficient running of the service.
2.To format correspondence following appointments, ensuring timescales are met and information is saved accurately on the electronic system.
3.Will support the day-to-day diary management of clinical team members.
4.To format all reports, letters, assessments, reviews, care plans, discharges etc as pertinent to the work of the Team within set timescales and accurate saving to the electronic system.
5.Assist in cover of aspects of the role of the admin team as and when requested/required.
6.To work within set processes and guidelines to maintain efficient, accurate and confidential record systems.
7.To assist in overseeing work on a day-to-day basis of any bank, temporary and admin support staff bringing any issues to the attention of Admin Team Lead.
8.To attend and participate in relevant team meetings including Administrative, Clinical and Business Meetings.
9.To deal with telephone enquiries from service users suffering with mental health illnesses using empathy, understanding, initiative, tact and tenacity where appropriate ensuring accurate information is forwarded appropriately in order for appropriate care and follow up to be facilitated.
10.To liaise with a range of internal and external personnel on a daily basis including Clinical Professionals, Service Users and their Families/Carers, GP practices, Consultants, Hospital departments and Health and Local Authority staff.
See attached full Job Description for further information.
Person Specification Experience Essential
* Previous office experience.
* Maintaining databases and spreadsheets.
* Team Working.
Desirable
* Previous experience working in an NHS environment.
Qualifications Essential
* Educated to GCSE level grade A to C or equivalent including Mathematics and English Language.
* RSA/OCR Grade 3 Typing/Word Processing standard or equivalent.
* Able to demonstrate knowledge, experience and training.
Knowledge Essential
* Understands the need for confidentiality.
* Understanding of client group.
Desirable
* Previous NHS secretarial/ administrative experience and knowledge of hospital administration procedures.
* Previous customer service role.
Additional Requirements Essential
* Ability to communicate at all levels.
* Excellent customer service skills with the experience and ability to deal with telephone enquiries from other Agencies, Service Users, their families and carers as well as Mental Health professionals.
* Ability to minute complex clinical meetings.
Desirable
* Ability to deal with stressful situations and clients.
Person Specification Experience Essential
* Previous office experience.
* Maintaining databases and spreadsheets.
* Team Working.
Desirable
* Previous experience working in an NHS environment.
Qualifications Essential
* Educated to GCSE level grade A to C or equivalent including Mathematics and English Language.
* RSA/OCR Grade 3 Typing/Word Processing standard or equivalent.
* Able to demonstrate knowledge, experience and training.
Knowledge Essential
* Understands the need for confidentiality.
* Understanding of client group.
Desirable
* Previous NHS secretarial/ administrative experience and knowledge of hospital administration procedures.
* Previous customer service role.
Additional Requirements Essential
* Ability to communicate at all levels.
* Excellent customer service skills with the experience and ability to deal with telephone enquiries from other Agencies, Service Users, their families and carers as well as Mental Health professionals.
* Ability to minute complex clinical meetings.
Desirable
* Ability to deal with stressful situations and clients.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name
Navigo Health and Social Care CIC
Address
Freshney Green Primary Care Centre
Sorrel Road
Grimsby
DN34 4GB
Employer's website
https://navigocare.co.uk/ (Opens in a new tab)
Employer details Employer name
Navigo Health and Social Care CIC
Address
Freshney Green Primary Care Centre
Sorrel Road
Grimsby
DN34 4GB
Employer's website
https://navigocare.co.uk/ (Opens in a new tab)
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