Job Title
NHS Medical Receptionist / Administrator (Trinity Medical Centre)
Key Information
* Location: Uttoxeter Road, Blythe Bridge, Stoke-on-Trent, ST11 9HQ
* Contract: Permanent
* Hours: 2 vacancies – part‑time or full‑time (hours negotiable)
* Pay: Depending on experience
* Reference: A2919-25-0001
Responsibilities
* Provide an effective and efficient reception service to patients and visitors.
* Handle general enquiries face‑to‑face and by telephone, explaining processes and procedures.
* Keep patients informed and deliver the best possible service.
* Prioritise workload and manage time effectively.
* Complete assigned tasks including patient liaison, documentation, record updates and stock control.
* Explain practice arrangements and formal requirements to new patients and those seeking temporary cover.
* Receive, divert and take messages for telephone calls with accuracy and promptness.
* Prioritise patient appointments / home visits and liaise with the Duty Doctor when necessary.
* Process repeat prescription requests electronically or manually following written protocol.
* Advise patients on charges for private (non‑GMS) services, accept payment, and issue receipts.
* Administer non‑NHS services such as medicals and copies of records for insurance purposes.
* Open and close premises, ensure safety procedures, and maintain secure environment.
* Register patients accurately and promptly.
* Provide cover for colleague absences, sickness or annual leave when requested.
* Maintain confidentiality, health & safety, equality & diversity standards and professional development.
Qualifications
* Good standard of general education (Standard Grade Maths, English or equivalent).
* Experience of working in a GP practice or similar healthcare setting.
* Practical experience of computerised recording systems.
* Excellent verbal and written communication skills.
* IT and keyboard skills; ability to use practice information systems.
* Ability to follow procedures, work to deadlines and handle potential conflict.
* Strong organisational and planning skills, ability to work under pressure and adapt to change.
* Teamworking, self‑motivation, flexibility and confidentiality.
* Awareness of potential conflicts of interest.
Desirable
* Experience within a General Practice Reception environment.
* Problem‑solving skills.
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