At Planteria Group, we help organisations reimagine their workplaces, making them more productive, healthy, and sustainable. From creating warm, welcoming reception areas to designing large-scale living architecture, we turn ordinary spaces into vibrant places where people genuinely love to be.
We’ve grown from a small family business into the UK’s leading interior landscaping specialist, transforming workplaces and commercial environments with the power of nature, to international expansion with operations in the US. Along the way, we’ve partnered with some of the UKs, and now US’s most recognisable brands to bring biophilic design to life, from lush office greenery and elegant corporate floristry to spectacular roof gardens and living walls.
Our success is driven by a fantastic team of 180+ employees internationally, and we’re continuing to expand. We’re now looking for passionate individuals to join us on this journey and help us shape the future of sustainable, inspiring workplace design.
Your Impact:
We’re looking for a proactive, solutions-driven IT professional to join our team in a dynamic, front-line role supporting internal users and maintaining systems across multiple office locations.
Working closely with the IT Support Manager, you will help maintain systems and equipment across multiple offices, both remotely and in person, while acting as the first point of contact for internal IT queries, hardware troubleshooting, and software maintenance. As a key member of our IT function, you will:
* Serve as the first point of response for internal IT helpdesk queries, delivering timely and professional support.
* Work alongside the IT Support Manager to maintain IT systems and equipment across multiple office locations.
* Provide remote and on-site hardware and software troubleshooting and maintenance.
* Administer and maintain project task lists, proactively following up with developers and stakeholders to ensure progress and accountability.
* Perform ongoing IT maintenance and infrastructure support across hardware, software, and network environments.
* Prepare custom report specifications and assist with building and maintaining report templates in Power BI.
* Conduct research and proactively develop new skills as technical needs arise.
* Create clear guides and documented procedures to improve operational efficiency and knowledge sharing.
* Monitor and remediate MDM device compliance, ensuring devices meet company security and policy standards.
Requirements
You will be a great fit if you have:
* A strong desire for progress and innovation in IT environments.
* Solid knowledge of IT hardware, software, and networking fundamentals.
* An analytical mindset with strong attention to detail.
* A willingness to learn and develop expertise across IT systems and internal infrastructure.
* Knowledge of corporate network structure and management (beneficial).
* Experience or familiarity with Power BI (beneficial).
* Hands-on experience with Microsoft 365 administration and management.
* Experience deploying, supporting, maintaining, and troubleshooting Windows 11.
* A positive, proactive attitude suited to a fast-paced, front-line support role.
Certifications:
* CompTIA A+ (or equivalent experience).
* CompTIA Network+ (or equivalent experience).
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At Planteria Group, our culture is guided by our core values: Humble & Confident, Positive & Energetic, One TEAM, Relentless to Improve, and Create Wow!
If you want to be part of a flourishing, fast-growing business that values agility, collaboration, and creativity, we’d love to hear from you. If you feel that you don’t quite hit the experience, we’re after, please do apply anyway as we’re always looking for people who are looking to grow and develop us!
Planteria Group is proud to promote equality of opportunity and an inclusive culture where everyone can thrive.
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All employees must follow the organisation’s Health & Safety policies, take care of their own safety and that of others, use equipment and PPE correctly, report hazards or incidents, participate in training, and cooperate with emergency procedures, risk assessments, and investigations to maintain a safe, tidy, and compliant workplace.
Benefits
This is an office based role located at our HQ in Henham.
* Quarterly company bonus and annual performance related bonus.
* BUPA Cash plan.
* Learning and Development opportunities.
* Lunch provided at our offices.
* 25 days holiday.