M&D Job Description
Operations Analyst
The Job Description form is used to record the work responsibilities and qualifications (education, training and skills) for each discretionary title (role) used within a Functional Group. Please refer to the QMS Website Job Description Procedure for further information.
Functional Group
M&D Operations
Manager
Jorge De Ponte Neves
Job Responsibilities
No visa sponsorship will be offered
* The Operations Analyst will be responsible for receiving and checking incoming shipments for accuracy and within a timely manner.
* Sorting and placing items on to assigned racking and shelving.
* Picking, packing and processing orders for shipment and pick up according to assigned schedules.
* Ship hardware to end user or destination, in compliance with Oracle Policies and Procedures. Familiarly with Parcel Carrier Procedures, Systems and Transportation Networks essential.
* Processing return orders in an accurate and timely manner.
* Organize inventory and handle variety of daily operations inquiries and issues. Assist team with hardware devices configurations for laptops, network equipment, tokens, etc.
* Perform hardware setup and installation, deliver hardware to internal network sites, and participate in projects as dictated by the business need.
* Performing accurate cycle counting and inventory control within the agreed frequencies to maintain inventory accuracy.
* Recording and reporting stock levels and discrepancies.
* Maintain a clean and safe working environment.
* Collaborating with team members and management to meet operational goals.
* Identify areas for process improvement, cost savings, and collaborate with associates to improve efficiency, productivity, and processes.
* Communicate to management team regularly operational status and provide insights on performance trends as well as recommendations on how to exceed plan and accelerate productivity and growth.
* Perform transactions, maintain accurate system data, analysing and creating operational reports, and data entry and system transactions using Oracle applications and provide daily status and reports to management.
* Work involves some problem solving with assistance and guidance in understanding and applying company policies and procedures.
* The Operations Analyst is an essential role and will report to our Oracle M&D office daily. This position does not offer teleworker or remote/working from home options.
J ob Qualifications (skills/education)
* BA/BS degree, typically graduate or equivalent with 1/2 years’ experience.
* Knowledge of desktop support / PC repair and hardware configuration a plus.
* Knowledge of Logistics and Hardware Distribution methodologies.
* Knowledge of Microsoft Office.
* Good computer and technical skills; quick to learn new tools applicable to the role.
* Excellent communication and interpersonal skills.
* Willingness to work in a dynamic, fast-paced environment.
* Strong customer services skills with the ability to maintain professionalism under pressure.
* Exhibits strong organizational skills, attention to detail and follow-through. Ability to multitask in a dynamic environment.
* Analytical skills and ability to meet deadlines.
* Ability to lift, carry, push, or pull up to 50 lbs and drive company vehicles.
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