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All candidates must have the Right to Work in the UK. We are currently not offering sponsorship for this role.
Are you looking for a new challenge? If so, why not join our Benefit Service?
We have full-time, permanent vacancies for proactive, motivated individuals who, after a period of training, will be responsible for assessing customers receiving Universal Credit to award Local Council Tax Support and Free School Meals.
You will work as part of a team of Benefit Officers to ensure prompt and accurate processing of claims on our Revenues and Benefits IT systems and document management systems.
This post is exempt under the Rehabilitation of Offenders Act, and appointment will be conditional upon a satisfactory DBS check.
Who are we looking for?
If you have good customer service skills, a basic knowledge of welfare reforms, and experience working in a fast-paced, changing environment, then this role is for you.
* Possess good numeracy skills to accurately assess claims for Council Tax support using an online system.
* Have knowledge of Housing Benefit, Council Tax Support, and other Welfare Benefits, including confidentiality.
* Possess keyboard skills for efficient data input, retrieval, email communication, and Excel.
* Be able to write responses to complex enquiries from customers and external agencies.
* Be able to organise and prioritise your workload effectively.
If you need help or support to complete your application, please visit our accessibility page for assistance.
For full details on the application process, please read the attached document on our jobs page titled 'Coventry City Council Application Process.'
Guaranteed Interview Scheme - We offer guaranteed interviews for specific groups, provided you meet the role's minimum requirements and belong to one of the following categories:
* Members of the Armed Forces and veterans
* Individuals currently in care or previously in care
* Persons who consider themselves disabled or have a long-term health condition
For full details, see the 'Coventry City Council Application Process' document.
If evidence suggests a candidate used AI to complete their application, it will be rejected unless justified reasonably.
Assessment date: Tuesday, 26 August at Council House.
If successful, interview dates are: Thursday, 28 August, and Friday, 29 August at One Friargate Station Square, Coventry.
About Coventry
Coventry has a proud, innovative, and creative spirit, with a history of communities coming together to solve problems and bring social change.
We are cutting-edge, challenging, youthful, vibrant, and diverse. We are committed to excellence, with staff from various backgrounds. Our goal is to recruit and develop talented people who focus on customers, take responsibility, collaborate, and innovate.
To deliver excellent services, we need the best people to make a difference in our communities.
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