Service Desk Support Role
Location: Northampton (Head Office) with occasional regional travel x 5 days on site
Type: Permanent
Salary: £35k – £42k
Key Responsibilities
* Provide hands‑on deskside and walk‑up support at Head Office, resolving incidents via ServiceNow
* Deliver remote and on‑site support for end users across office and warehouse environments
* Troubleshoot and support Windows 11 devices, laptops, PCs, peripherals and mobile devices
* Maintain and support meeting rooms, AV equipment and video conferencing systems
* Manage device imaging, deployment and PC refresh programmes
* Maintain accurate asset management records in ServiceNow
* Provide basic LAN/WLAN troubleshooting within Aruba and Cisco environments
* Carry out patching, cabling and hardware installations where required
* Support Microsoft 365 services including Teams, SharePoint, OneDrive and Exchange
* Assist with SharePoint migrations (on‑prem to SharePoint Online)
* Work with remote support teams and elevate issues where necessary
* Maintain documentation and follow ITIL‑aligned service processes
Essential Skills & Experience
* Experience in EUC / Service Desk / deskside support roles
* Strong experience using ServiceNow for incident and asset management
* Solid troubleshooting experience in Windows 11 environments
* Experience supporting PCs, laptops, peripherals and end‑user hardware
* Knowledge of network fundamentals
* Experience supporting meeting room and collaboration technology
* Strong problem‑solving and organisational skills
* Ability to prioritise effectively in a busy support environment
* Strong communication and stakeholder management skills
Desirable
* Exposure to Aruba or Cisco networking environments
* Experience supporting warehouse or operational environments
* Exposure to Microsoft 365 services (Teams, SharePoint, OneDrive, Exchange)
* Experience with device imaging and deployment
* Knowledge of endpoint security tools such as BitLocker
* Experience assisting with SharePoint migrations
Benefits
* 25 days annual leave + bank holidays
* Company pension scheme
* Private medical and dental insurance
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