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Customer and trading manager - nightshift

Tandridge
Sainsbury
Trading manager
Posted: 8 September
Offer description

Responsibilities

* Leading a team overnight to deliver all replenishment activities across the store, while also prioritising deliveries, organising the warehouse and replenishing shelves.
* Often, you may run a full store operation on your own overnight, being responsible for the full shift and the safety and wellbeing of colleagues in store.
* Ensuring standards are excellent come morning so we’re ready to serve our customers.
* People management is a key part of the role, including performance and capability management, conducting disciplinary matters and ensuring scheduling and pay are accurate.

Our nightshift managers work full-time hours over 4 nights, with a £4,500 premium on top of base salary. Our night shifts typically run from 22:00 until 08:00.


What makes a great nightshift manager

* Comfortable with nightshift working and adaptable to the physical and mental impact of these shift patterns, with an emphasis on providing a safe and healthy environment for the team.
* Previous line management responsibilities in a fast-paced, operational environment.
* Resilience to deal with the mental and physical demands of working nights.
* Ability to provide excellent customer service and coach a team to do the same.
* Experience delivering and monitoring KPIs or other performance indicators.
* Ability to manage disciplinary issues or other employee relations matters.
* Leads operations and is comfortable operating alone in the absence of more senior management.
* Upholds inclusivity at the heart of all actions.


Essential Criteria

* A track record of delivering excellent customer service and coaching colleagues to do the same.
* Experience of leading a team in a fast-paced, customer-facing environment—motivating others, driving performance, and keeping operations running smoothly.
* Operational leadership skills—taking responsibility for store operations in the absence of more senior managers.
* Demonstrated success in meeting or exceeding KPIs (sales, availability, customer satisfaction or colleague engagement).
* Experience managing employee relations issues, including performance and absence management.
* Desirable: has worked night shifts in a high-volume, operational environment and created a safe, supportive atmosphere for the team during out-of-hours trading.


Benefits and rewards

Salary will be dependent upon experience as well as store size, complexity and location. We offer a range of benefits for managers, including:

* Discount card – 10% discount at Sainsbury’s, Argos, Tu and Habitat after four weeks. This increases to 15% at Sainsbury’s every Friday and Saturday and 15% at Argos every pay day.
* An annual bonus scheme based on performance.
* Free meals and hot drinks provided for colleagues in all stores.
* Generous holiday entitlement, maternity and paternity leave.
* Pension – employer contributions matched between 4% and 7.5%.
* Sainsbury’s share scheme – invest at discounted rates.
* Wellbeing support – access to emotional support, counselling, legal and financial advice.
* Colleague networks – connect with colleagues to help fulfil potential.
* Cycle to Work scheme for hiring a bike and equipment with tax and NI savings.
* Special offers on gym memberships, restaurants, holidays, retail vouchers and more.


An inclusive place to work and shop

We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential and every customer feels welcome when they shop with us.

To support this commitment, colleagues may be entitled to enhanced discretionary leave for families and support for carers. We provide resources to help understand and support roles and teams. Our internal colleague networks promote representation for everyone and help remove barriers. We offer development opportunities, including mentorship, training and career progression pathways, to help colleagues grow and succeed. We celebrate diversity through initiatives and events, fostering inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a look here.

Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.


Responsibilities (overview)

Our management teams are the driving force behind our business. With bold leadership, a passion for service and an eye for opportunity, they empower teams to raise the bar every day for customers. They are hands-on, ensuring product availability, safety standards, and seamless daily operations. This is how we bring our purpose to life, one powerful action at a time.

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