Independent Key Account Manager - Independent Opticians
At Alcon, we're passionate about enhancing sight and helping people see brilliantly. With more
than 25,000 associates, we innovate fearlessly, champion progress, and act swiftly to impact
global eye health. We foster an inclusive culture, recognizing your contributions and offering
opportunities to grow your career like never before. Together, we make a difference in the lives of
our patients and customers. Are you ready to join us?
This role is part of Alcon's Sales & Sales Support function, a team that helps provide access to
products across all channels in an effort to drive customer satisfaction with eye care
professionals to help people see brilliantly.
The Manager, Vision Care Account Management (Professional Path) is primarily responsible for
managing key customers locally, fostering relationships, and achieving sales targets. You will
build meaningful connections with key partners, understand customer challenges, and find
solutions to improve patient care. A typical day to day in this role will include:
• Manage key accounts at a local level, usually overseeing a small team or specific
account(s)/relationships. Build strong and enduring relationships with Alcon Independent Customers.
• Develop and maintain relationships with key stakeholders within accounts, understanding
customer challenges and identifying solutions to enhance patient care
• Drive sales, promotion, and development in designated accounts to reach commercial goals
• Establish and develop long-term relationships with key customers by acquiring a thorough
understanding of their needs and requirements
• Expand relationships with existing customers by continuously proposing solutions that meet
their needs and objectives
• Lead the preparation of strategies and individual tactical plans, providing strategic input on
analysis, future potential, and key programs required for the accounts
• Prepare and negotiate contracts, guiding initiatives targeting specific accounts
• Analyze the market situation, including competitive intelligence activities on key accounts and
competitors
• Organize customer events and other programs independently or with the marketing/medical
department, in line with agreed business tactical plans
• Contribute to stakeholder mapping, including segmentation and profiling, and provide
accurate and timely data for the Alcon Customer Relationship Management system
• Drive the sales operations plan and achieve agreed sales and broader performance targets
What you’ll bring to Alcon:
* Experience in commercial roles (key account management, sales, trade marketing)
* Understanding of the UK Optical market is a plus
* Proven ability to deliver strong Joint Business Plans leading to sales and market share growth
* Ability to use of persuasion/influencing tactics to achieve business objectives
* Proven experience of delivering added value campaigns with demonstrable ROI
* Experience of cross-functional working
* Proven experience in developing and establishing successful key relationships and delivering excellent standards of customer service
* University degree qualification or equivalent in Business Management, Economics, Marketing or a related field – desired
* Fluency in English (verbal and written)
* Any other European language would be an asset
How you can thrive at Alcon:
We offer an attractive salary and the option for a company car or a car allowance. Our benefits package is extensive and designed to support your well-being. You’ll find a welcoming, supportive, and team-oriented environment here. Join us and be part of a collaborative culture
Alcon Careers
See your impact at alcon.com/careers