Spa Duty Manager - Grantley, Ripon Hours: Full Time - 40 hours per week All applicants must be able to provide evidence of their Right to Work in the UK Nestled within the rolling North Yorkshire countryside, Grantley Hall is a historic property dating back to the 17th century that offers a seamless fusion of stately grandeur and contemporary luxury. A member of Relais & Chateaux and PoB Hotels, the five-star hotel boasts an impressive array of 47 opulent bedrooms and suites. Complemented by a selection of five indulgent restaurants and three exquisite bars, combined with an award-winning spa and cutting-edge gym, Grantley Hall stands out as a uniquely distinctive luxury hotel experience. Key Responsibilities Ensure the smooth daily operation of all aspects of the Spa Assign job tasks to spa team, as suited to their role and promote a high level of performance and motivation amongst the department Handle any guest complaints that arise, requests and enquiries on departmental services Prioritise guest satisfaction and establish positive relationships to better understand their requirements Organise and check that all Spa areas are set as per the Standard Operating Procedures Provide service promptly, courteously, and accurately Assist in providing departmental Employee Onboarding to newly recruited team members Ensure all collateral such as guest welcome letters, promotional materials and confirmation letters are finalized in advance Take responsibility of the Spa in the absence of the Spa & Wellness Manager Co-ordinate operations on the spa reception desk, including performing reception duties when required Encourage open communication with all team members throughout your day-to-day activities Order and supply all therapist paperwork (Guest Consultations etc.) Meet retail targets and treatment targets Continually strive to improve spa treatment and retail targets Display initiative to assist in making the Spa financially successful Continue to look for ways that the Spa can be more cost-effective by researching and comparing current and prospective suppliers for all products Key Skills, Qualities & Experience Be able to manage time effectively and have a high degree of self-management and excellent organisational skills Have the capability to support management and work as a team member Have the ability to speak, coach, mentor and build a team Positively influence the team to meet the goals of the business Internationally recognized qualification in Beauty Therapy and Massage Level 2 and 3 qualifications Food & Beverage knowledge and experience is preferred, but not essential Experience in a 5-star spa is preferred Detail orientated individual who drives standards Possess a positive attitude and a desire to learn Ability to meet deadlines and work under pressure Friendly, courteous and helpful with excellent communication skills Motivated to go the extra mile for guests and colleagues Use of own initiative with willingness to go above and beyond in supporting the wider Grantley Hall team Benefits We offer a wide range of benefits and have excellent opportunities for career development and provide exceptional training programmes for all employees: Tips typically over £200 per month (£2,400 per year) Complimentary bespoke uniform and chef whites Complimentary meals whilst on duty Refer a Friend bonus - Earn up to £1000 Complimentary employee car parking Complimentary state of the art onsite gym - with personal trainer support 31 days annual leave (including bank holidays) increasing with service Professional development opportunities at all levels Reimbursement on work shoes, sight tests and professional memberships Modern and spacious live in accommodation for eligible roles Grantley Gateway - discounts on supermarket shopping, cinema tickets, meals out, local attractions and cash back on online purchases We celebrate success. With an annual awards ceremony as well team events and incentives. Throughout the year we also celebrate training achievements, birthdays, marriages, new babies and length of service awards. External team assistance line along with wellbeing champions onsite Team Member of the Month Awards Discount on Grantley Halls Restaurants, Spa products and Gift Shop Discounted stays at Grantley Hall, as well as other Relais & Chateaux and Pride of Britain Hotels Cycle to work scheme Access to Wagestream, allowing you to instantly access your wages. Simplyhealth - Health cash plan