Are you a merchandiser or do you work in retail and are looking for the next step in your career? Do you have a passion for managing people?
We're looking for a Merchandising Team Leader based in your area. You will be an integral part of a field‑based retail merchandising team, working in a range of high‑street retailers on behalf of exciting household name brands. We work across a variety of categories including: Books and Entertainment, Fashion, Grocery, Health and Beauty, Beers, Wines and Spirits, and Toys.
About the role
Working Hours: A minimum of 30 hours per week, with 18 hours for team supervisory tasks and 12 hours for client merchandising.
Rate: Team supervisory tasks at £13.70 per hour and merchandising tasks at £14.25 per hour.
Ideal recruitment area: The ideal candidate would cover a range of stores in the TW and KT postcode area (Ashford Feltham) so a driver is a must!
Key details
The contract would be 30 hours worked over Monday - Friday and occasional weekend when required to cover missed work or inductions, however this would be down to manager discretion.
* 1/3rd of the hours will be based around managing colleagues, compliance and F2F coaching of your team of around 35-40 merchandisers.
* 2/3rd of the hours will be based around client activities (calls) delivering 99%+ coverage for your district.
An ideal candidate would have supervisory experience and have worked in the retail sector.
How you'll deliver excellence
Team Leadership
* You will oversee day‑to‑day activity in your district, making sure all work is completed on time and to the standards agreed with our clients.
* You will manage and arrange merchandiser schedules for your district.
* You will support recruitment and onboarding for your district.
* You will train, support, and guide merchandisers so they're confident and capable in their roles.
* You will give regular feedback by celebrating great work and addressing any performance concerns early.
* You will be the main point of contact for your district and share timely updates through our feedback tools.
Compliance & Standards
* You will make sure everyone follows the correct processes, standards, and safety guidelines.
* You will ensure plans and schedules are accurate, realistic, and aligned with wider regional priorities.
* You will maintain strong admin standards and accurate data in all systems.
Merchandising
* You will ensure all merchandising and in‑store activity is completed correctly, following briefs and planograms where provided.
* You will ensure displays, products, and POS materials are set up properly and look great for customers.
* On occasion, you will need to accept point of sale to your home address and take to store for implementation.
Other Duties
* You will build positive relationships with store managers, in‑store teams, and internal support teams.
* You will support new initiatives and help your team adapt to new ways of working.
* You will look for opportunities to improve processes, execution quality, and the overall colleague experience.
What makes you excellent
* Strong planning, organisation, and time management skills with the ability to manage competing priorities.
* Proven ability to lead, motivate, and coach field‑based colleagues.
* Clear and confident communicator, able to engage stakeholders at all levels.
* Strong relationship‑building skills with internal and external partners.
* Previous retail, merchandising, or customer service experience.
* Confident using mobile and desktop systems for scheduling, reporting, and communication.
* Full driving license and access to a vehicle.
What makes us excellent
As part of your package, we offer:
* Incentive scheme
* Health cash plan (24‑hour GP, counselling, dental, physiotherapy, and more)
* Life insurance
* Flexible holiday and pay
* Immediate access for you and your family to GroceryAid
* Access to PAYM8, allowing you to access your wage before your payday
* Unlimited refer a friend scheme
* Regular performance reviews with access to over 400 learning resources and progression opportunities
We are a Disability Confident Leader and a fully inclusive employ.
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