Overview
At LiveScore Group, we are looking for motivated, positive, and personable Customer Support Advisors to help guide and assist our customers within our Award-Winning Support team. This is a fantastic opportunity for a Customer Support Advisor to join what is fast becoming a leading operator in the UK. Sports and betting knowledge isn’t essential when applying as you will be provided with the relevant training and support. If sport is your passion, we’ve got you covered with Sports on in the background 24/7. This role would be well suited to a person who is enthusiastic, empathetic, and resilient. LiveScore Group prides itself as an organisation who ensures that the customers experience is positive and memorable, and as the first point of contact for our customers the successful candidate will be responsible for delivering a high-quality service.
A busy sporting calendar will mean that you will need to be flexible with your working hours, including evenings & weekends, but you will be rewarded!
Location: Stoke-on-Trent ST1
Remuneration: see offer details below. The role involves working 5 evenings per week (4-hour shifts, between 5pm and 12am, Mon-Sun). Training for this role will be for 4 weeks on a full-time basis. An alternative weekday evenings and weekends (34hrs per week) course can be accommodated, if necessary.
Key Responsibilities
* Respond professionally to a range of inbound Live Chat, Email & Phone queries across our multiple labels.
* Deliver an excellent customer experience while ensuring compliance and efficiency standards are met.
* Communicate in a prompt, thoughtful and clear manner.
* Multi-task between customer contacts.
* Listen, probe, and investigate enquiries to determine the underlying needs of the customer.
* Address conflicts or complaints with commercial awareness.
* Identify opportunities to upsell and cross-sell products and services when appropriate.
* Stay up to date with company products, services, and policies to accurately answer questions.
* Collaborate with other departments to ensure customer satisfaction and retention.
* Classify customer contact to support process and product improvements.
Skills, Knowledge, And Experience
* Fluent English speaking and writing.
* Excellent listening and interpersonal skills.
* Strong problem solving and critical thinking.
* IT literate with strong written communication skills.
* Flexibility, drive, and enthusiasm to succeed.
What can we offer?
* Company performance bonus
* Hybrid working for all staff with flexible opportunities
* Private Healthcare and Employee Enhanced Assistance
* Enhanced Family Leave: up to 6 months full pay and 6 months half pay; Paternity leave: up to 4 weeks full pay
* Subsidised gym membership
* Life Assurance (x3 salary)
* Contributory Pension Plan
* Daily snacks, quality coffee, soft drinks and regular socials
Employment details
* Seniority level: Entry level
* Employment type: Part-time
* Job function: Customer Support
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