Overview
Apply now Job no: 563122
Work type: Full time
Site: Kidderminster
Categories: Autocentre Management
Location: Worcestershire
Salary: Maximum Amount £40,823 per annum + bonus
Business Area: National Tyres and Autocare
This is a really exciting time to join our Halfords Garage Services team. You will be working at one of our new Fusion centres; it will be upgraded with the latest facilities to lead the way in providing a first-class customer experience and a great working environment, where you’ll play a pivotal role in driving the centres success. Supported by an Assistant Manager and Workshop Controller you’ll lead a team of around 11, with skilled technicians and customer services advisors to deliver a seamless service.
Key responsibilities
* Delivering excellence will be woven through everything that you and your team do, both in terms of quality standards and results.
* You’re no stranger to efficiency, and will optimise workforce scheduling, ensuring maximum capacity in the Centre to meet customer demand.
* Alongside this, with your analysis of customer metric and Centre performance data, you’ll lead your team to deliver against – and exceed - sales margin and profit targets.
What you’ll need to succeed
* Experience of exceeding customer metrics targets through effective management
* Experience of delivering coaching/training in the moment to colleagues
* Management experience, including managing capability and performance
* Experience of developing colleagues through delivery of technical training
* A track record of success in delivering against sales targets
* Experience of meeting compliance standards across Health and Safety and quality
* Excellent communication skills, verbally and in writing
* Experience of labour force scheduling, with proven time management skills
* IT proficient, with experience of using Microsoft packages, including Word, Excel and ideally PowerPoint, with the aptitude to learn in-house systems
* A current full valid driving licence
Benefits and rewards
* Average uncapped bonus of £10,800 per year (with potential to earn more)
* 5 days a week
* Earn extra with our refer a friend scheme – T&C’s Apply.
* 25% off most of our products in Halfords Retail stores and online
* Amazing discounts of up to 50% on your garage bills at Halfords Autocentre
* Discount on Halfords Breakdown Cover, with bike cover as standard for all annual policies
* At least 25% colleague discount at Tredz
* Life assurance
* Uniform
* Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
* Employee assistance programme offering free, independent, confidential support and counselling 24 hours a day, seven days a week
* Fantastic Trade Price Bike Scheme - buy one bike per year from a range of bikes which have been significantly reduced
* Option to join our Sharesave scheme: save to purchase shares at a 20% discount
* Wagestream – financial planning app to access up to 30% of pay as you earn it
* Health Cash Plan - claim cash back towards healthcare costs
Additional information
We’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We’re the UK’s leading retailer of motoring and cycling products and services, and the UK’s largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.
Other
You will need to be available to attend Redditch Head Office for an assessment centre, dates to be confirmed.
Not sure you meet all the criteria? We'd encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.
Application
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