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Senior Meeting Room Technology Engineer
Role summary/purpose of the job
The Workplace Technology Group teams sit within the Service Delivery function and ensure
that the core Workplace technology runs efficiently, reliably, and is kept up to date and
continues to meet the needs of the firm.
Key responsibilities and deliverables
* Play a key role in design, innovation, day-to-day support, and troubleshooting activities for meeting room technologies, being recognised as an authority within the field
* Analysing existing capabilities and providing key input alongside the Team Lead into the expansion and improvement of meeting room technology/communication platforms
* Undertake and advise on complex analytical tasks across engineering, business ONBS15076788/1 and delivery leadership
* Analyses service and component availability, reliability, maintainability, and serviceability.
* Ensures that services and components meet and continue to meet all of their agreed performance targets and service levels, providing reports where necessary.
* Develops implementation plans for dealing with more complex requests for change. Leads the assessment, analysis, development, documentation, transition, and implementation of changes based on requests for change.
* Creates, maintains, and validates support documentation.
* Provide an escalation point for highly complex or high-impact technical incidents and/or problems
* Provide technical guidance and training for document tools to both the wider team and business.
* Maintain and expand knowledge to maintain SME status in meeting room technologies
* Engage with project management to confirm that products developed meet the acceptance criteria and are to the required standard. Feeds into change management processes.
* Ensures system configuration information is complete, current, and accurate.
* Liaises with third-party support services.
* Communicate effectively and negotiate with a broad range of people, ranging from engineers through to senior stakeholders.
* Implements arrangements for disaster recovery and documents recovery procedures. Conducts testing of recovery procedures.
* Assesses and analyses release components. Provides input to scheduling.
* Ensures release processes and procedures are maintained.
* Uses management software and tools to investigate issues, collect performance statistics, and create reports.
* Ensures current and future document tools are compliant with security and compliance requirements.
Key requirements
Essential
* Meeting / Conference platforms (MS Teams, Zoom, Google Meet, WebEx)
* Meeting room equipment (Crestron MTR, Surface Hub, Lifesize, Audio Devices)
* H323 / SIP
* Video Interop Technologies, e.g., PEXIP
* Content Delivery Networks e.g.
* Teams Enterprise Voice / Direct Routing
Desirable
* Meeting room booking systems (Condeco)
* Microsoft Exchange Online
Desirable Qualifications
* ITIL Service Management Foundation certification (or equivalent)
* MCSA, MCSE, MCP.
Competencies
* Demonstrate ability to work independently and take leadership where required
* Demonstrate ability to work on multiple highly complex projects simultaneously.
* Clear and concise written and oral communication skills
* The ability to build working relationships with a range of people at all levels across the business
* Proactive approach with a 'can-do' attitude
* Identifies and communicates opportunities to improve the way that work is done
* Excellent organisational and time management skills with the ability to manage tasks efficiently and under self-supervision
* Works successfully as part of a team, sharing knowledge, collaborating with, and supporting colleagues
* Excellent customer service skills with a helpful and responsive approach
* Flexible in approach and adaptable to change
* Resilient and calm under pressure
* Motivated, results and delivery focused, with a commitment to quality of work
* Takes ownership and actively looks for personal learning and development opportunities
* Demonstrates sound judgement
* A commitment to the highest level of integrity
* Focuses on finding the right solutions and problem-solving
* An understanding of working across cultural boundaries