Overview
Are you passionate about creating memorable guest experiences? Join our team as a Receptionist at De Vere Beaumont Estate and play a crucial role in ensuring our guests' expectations are not only met but exceeded. In return you will receive £12.30 per hour plus excellent benefits including free meals on duty, £50 staff stays with De Vere Hotels and free use of our leisure facilities to name just a few!
As a Receptionist, you'll be the friendly face that greets our guests, making them feel welcome from the moment they arrive. Your mission will be to provide exceptional customer service, handling guest requests efficiently and going above and beyond to ensure their stay is memorable. This is a full-time position that requires flexibility in working hours, including early shifts (7am-3:30pm), late shifts (2:00pm-10.30pm), and middle shifts (10am-6:30pm), which will include weekends on a rota basis.
Responsibilities
* Provide exceptional customer service to guests and handle guest requests efficiently.
* Welcome guests and create a warm, friendly first impression.
* Support smooth front-of-house operations and contribute to a memorable guest stay.
Qualifications
* Previous experience in the hospitality industry or a similar role, demonstrating your ability to provide exceptional guest service.
* Effective communication skills and the ability to build strong relationships with colleagues and guests.
* Punctuality and good personal presentation.
* Proficiency in using IT software and familiarity with Opera would be advantageous (although not essential as training will be provided if needed).
Above all, if you share our values of being warm, genuine, anticipating guest needs, and paying attention to every detail, we invite you to join our team at De Vere and become part of our dedicated team, delivering exceptional guest experiences every day.
Benefits
* £12.30 per hour
* A share of the Restaurant Service Charge to help boost your earnings and reward you for the service you deliver
* Free meals on duty in our colleague dining facilities
* Stay in shape with complimentary use of the Leisure Club facilities saving you money on costly gym memberships
* An extra paid day off for your birthday, along with a £20 love to shop voucher
* Varied shift patterns and contracts available to suit your lifestyle; we are a 24/7 operation
* Annual complimentary 2-night stay with dinner in a De Vere property of your choice, plus additional monetary rewards for reaching long service milestones
* Exclusive £50 colleague rates for overnight stays at De Vere properties, with a 50% discount on Food & Beverage
* 28 days holiday each year (increasing annually up to 33 days)
* Venue closure over the Christmas period allowing you time off to enjoy the festive season
* Access to Exclusively Yours Benefits portal with hundreds of discounts
* Career progression opportunities, including Apprenticeship programmes and study support
* Employee Assistance Programme, Hospitality Action, providing 24/7 health and wellbeing support
* Wagestream for financial wellbeing and instant access to pay
* Monthly colleague recognition program, You Are De Vere, with an annual recognition event
* Subsidised travel options for commuting
* Regular team appreciation events, including Christmas and Summer parties
* Company Life Assurance to support your loved ones
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