Job Description
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Undertake daily duties including Eos Query Management, IBT’s, Requisitions, Orders, Works Orders, Outstanding Orders, Quotes, Tender response, Project costing & quotation.
Provide viable price and delivery recommendations based on available system information.
Resolve supplier issues related to delivery performance, returns, credits, etc.
Monitor Shared Outlook Inbox and Personal Outlook Inbox.
Help educate and build product knowledge within the Branch Network.
Assist with order book management to ensure accuracy of monthly targets, OTIF, and business reporting requirements.
Build and maintain supplier relationships with core suppliers and the Eriks Branch Network.
Contribute to continuous improvement by proactively making suggestions and taking the lead.
Assist and participate in training related to systems and products.
Hours of Work
08:30 am - 5:30 pm, Monday to Friday
40 hours per week with a 1-hour break.
About You
* Experience in an internal sales or customer service role.
* Desire and competence to deliver excellent customer service.
* Ability to provide product and commercial solutions.
* Ability to manage and prioritize workload effectively.
* Working knowledge of MS Office applications, especially Word, Excel, and Outlook.
* Experience in a technical role such as engineering, product, or solution sales.
* Excellent written and verbal communication skills in English.
* Ability to work independently and in a team, both in person and remotely.
* Flexible attitude with curiosity to learn and develop.
* Focus on quality and attention to detail.
* Ambition to succeed and develop.
Your Offer
We offer a competitive salary and benefits, including:
* Option to purchase additional holiday days.
* Contributory Pension Scheme.
* Cycle to Work Scheme.
* Life Assurance.
* Paid wellbeing leave.
* Comprehensive Employee Assistance Programme, including mental health support, remote GP appointments, nutritional and personal training consultations, wellbeing assessments, physiotherapy, and more.
* Company Sick Pay from day 1.
* Group Income Protection after sickness absence.
* Recognition for long service.
* Free access to LinkedIn Learning.
* Free ERIKS branded workwear and eye tests.
About Us
We’re ERIKS, a leading provider of specialised industrial services, committed to making industry work better. Our team’s expertise and dedication are vital to our success.
With 170 sites across the UK and Ireland, we offer diverse opportunities beyond traditional roles, fostering a supportive community and encouraging technical and professional growth.
Join us and be part of a company that values its people and strives for excellence.
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