Training & Implementation Executive Location: The office is based in Monmouth (hybrid, min 3 days in the office) Salary: £30,000 - £35,000 Why Apply? * Be part of a values-driven, collaborative team that recognizes and rewards a can-do attitude. * Advance your career through hands-on project delivery and continuous learning. * Make a direct impact on customer satisfaction and operational success. * Enjoy a supportive, communicative office environment where every day brings new opportunities. Step into a role that’s more than just a job, it’s your chance to drive growth, learning, and real impact at the heart of innovation. Key Responsibilities * Develop and deliver engaging training materials and webinars for new products and releases. * Identify training needs and create resources (including YouTube content) to reduce support tickets. * Support and train colleagues in support roles, fostering skill development. * Collaborate with the projects team to design and implement repeatable processes. * Deliver on-site training for customers (may require occasional overnight stays). * Suggest and implement process improvements for customers and internal teams. * Ensure accurate training documentation and successful project handovers. * Report to the Projects & Implementation Team Leader and help meet customer SLAs. What We’re Looking For * Enthusiastic, positive, and proactive attitude. * Analytical, detail-oriented, and a strong team player. * Excellent communication skills at all levels. * Driven, committed, and open to new challenges. * Previous experience in a training or support role. * Commitment to compliance with business processes and core values. Apply today for immediate consideration