About This Role
As a Store Manager, you’re the key to engaging with customers, listening to their needs, and guiding them to the right products. With passionate, focused leadership, you’ll inspire and develop your team to create memorable and inclusive customer experiences, driving the store’s overall success. This full‑time role (40 hrs per week) includes weekends and some evenings, operating on an on‑site pattern.
Responsibilities
* Customer Experience: Ensure every visitor has an exceptional Bird & Blend Tea experience and foster a customer‑focused culture with memorable interactions.
* Product Knowledge: Become an expert on Bird & Blend products and values and handle escalated customer queries promptly.
* Sales: Drive your team to meet sales targets and KPIs and implement sales strategies with the Assistant Manager to boost sales and the customer experience.
* Motivation: Lead, motivate and support your team to achieve individual and collective goals.
* Coaching: Provide feedback and coaching to enhance individual and store performance.
* Recruiting & Training: Recruit, induct, train, and develop a high‑performing team that fosters a positive store environment.
* Daily Operations: Oversee daily store operations, including opening and closing procedures.
* Staff Rotas: Organise and oversee team schedules to ensure adequate coverage on the shop floor at all times.
* Visual Merchandising: Maintain high visual merchandising standards, ensuring the store always looks exciting, inviting, and accessible.
* Sustainability: Use your passion for the environment to support B&B in reaching impact goals set out in the sustainability strategy and lead your team to do the same.
* Stock Management: Manage stock efficiently to optimise levels, minimise discrepancies, and ensure products are readily available.
* Stock Takes: Arrange, plan and execute stock takes.
* Events: Lead and host store and local events, including evening events, to make them enjoyable and memorable for our customers.
* Sampling: Motivate and lead the team to spread the word about our delicious teas, greeting customers with a sample in and outside the store or at external events.
* Community Connections: Foster relationships within the local community to increase footfall and support successful store events and activities.
About You
* People Management Experience: At least 2 years previous experience in a management role or similar within a customer service environment.
* Brand Ambassador: Proudly represent our brand and culture, embodying our values and inspiring your team to do the same.
* Sales Skills: Proven track record of effective selling skills and the ability to drive commercial outcomes.
* Team Leadership: Exceptional at leading, motivating and supporting a team, fostering an inclusive and positive work environment.
* Communication & Problem‑Solving: Excellent communication, problem‑solving and visual merchandising skills.
* Product Enthusiasm: A genuine passion for our product and the confidence to share your enthusiasm with customers and the team.
* Customer Service Skills: Excellent customer service skills with the ability to build rapport and connect with customers confidently.
* Employment Relations: Experience in managing employee relations cases effectively.
* Professionalism: Foster a professional, fair, and kind relationship with customers and your team.
* Empathy: Demonstrated ability to use empathy to manage interpersonal relationships effectively.
* Open Mindset: A curious and open‑minded approach, with the ability to understand others, listen without judgment, and embrace diverse perspectives.
* Flexible Availability: Flexibility in availability is essential; shifts may vary weekly, requiring adaptability to cover different days and times.
* Commitment to Excellence: Going above and beyond to ensure customer satisfaction is second nature to you.
* Approaching People: Confident and comfortable to approach people with a sample inside and outside the store.
Perks and Benefits
* Sunday Times Best Places To Work 2024 employer.
* Friendly and supportive team culture.
* Company pension scheme (if applicable).
* Holiday accrual that grows with loyalty: 25 days holiday plus bank holidays (entitlement increases with service).
* Your birthday off.
* Life Insurance & Income Protection.
* Health Cash Plan (after one year).
* Life Happens Leave: paid leave for unexpected challenges.
* Complimentary drinks and snacks.
* Monthly tea allowance and generous staff discount.
* Employee Assistance Programme.
* Bike to Work and Electric Vehicle schemes.
* Paid volunteer days.
* Dog‑friendly office.
* Enhanced family‑friendly policies, flexible working and open to discuss individual circumstances.
We are committed to equality of opportunity for all; applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage or civil partnership. If you require any reasonable adjustments to support you throughout the application or interview process, please let us know.
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