Our client, a very reputable firm, is looking to appoint a Senior Compliance Assistant based in Wolverhampton. You will be tasked with supporting both clients and the business. You will lead a motivated team, drive excellence all whilst ensuring clients receive an outstanding experience & service.
To be considered for the role, you ll require the following essentials:
* Previous experience of working within a legal or professional services environment
* Proven experience of working within a team leader, supervisory or people management role
* Knowledge of MS Office & Case Management Systems
* Knowledge & understanding of compliance & onboarding processes
* Excellent communication skills both written & verbal
* Strong organisational skills
* High attention to detail
Within this position, you ll also be:
* Guiding & supporting a team to deliver an outstanding customer experience, particularly with new business onboarding
* Providing ongoing training, one to one coaching & day to day support to team members
* Monitoring of workloads, reviewing team and individual performance and supporting the smooth running of the team
* Providing reports to management to provide key insights
* Contributing to ideas for process improvement to keep the business running smoothly & efficiently
* Working alongside the team in handling onboarding tasks for new business & clients
* Managing team resources
* Handling of escalations
* Collaborating with the wider team and business to resolve any queries and complaints efficiently
* Ensuring health & safety standards are being met
Salary & Working Hours
Salary is £28,000 - £35,000 per annum, dependant on experience.
Working Hours are Monday Friday, 9am 5pm with 1 hours lunch.
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