Job Description
Head of Retail | Midlands | Salary up to £140,000 + Benefits
Zachary Daniels are proud to be partnered with a leading national retailer in their search for a dynamic and strategic Head of Retail. This is a rare and exciting opportunity to join a well-respected brand at a pivotal time in their growth journey.
As the Head of Retail, you will be responsible for leading and developing a large, complex, and regulated retail operation, operating across hundreds of sites nationwide. The successful candidate will play a key role in shaping the future of service delivery, customer experience, compliance, and operational performance across the estate.
A regulated industry background is essential - we are looking for candidates with senior leadership experience in sectors such as pharmacy, healthcare, veterinary, care, or other similar regulated environments.
Head of Retail Key Responsibilities:
* Lead a large-scale, multisite regulated retail operation with a strong focus on compliance, customer care, and commercial performance
* Develop and implement a national retail strategy that aligns with brand values and business objectives
* Champion a culture of operational excellence, clinical safety, and continuous improvement
* Inspire, lead, and develop a high-performing field leadership and support team
* Build strong cross-functional relationships with commercial, property, and support office teams
* Ensure all stores and services meet and exceed required regulatory standards
About You:
* Proven experience leading regulated services or retail at scale
* Background in pharmacy, care, healthcare, veterinary, optical, dental, or other regulated sectors
* Must have led a team of Area Managers or equivalent multisite leadership roles
* Experience managing external partners and suppliers effectively
* Demonstrable experience of leading large multisite teams within a commercial, customer-focused environment
* Deep understanding of regulatory frameworks and clinical governance in a retail or community setting
* Strong leadership presence with the ability to engage and influence at all levels
* Commercially astute, with a passion for delivering outstanding service outcomes and driving innovation
* Able to operate at both strategic and operational levels in a fast-paced, evolving business
This Head of Retail role offers a salary of up to £140,000, plus a comprehensive benefits package and the opportunity to make a lasting impact at national scale.
Why Apply?
* Join a forward-thinking, people-led retailer with a genuine focus on service and customer wellbeing
* Play a key role in shaping the future of regulated retail in a dynamic national business
* Excellent career development opportunities and a highly competitive remuneration package
If you're an experienced Head of Retail or senior leader ready for a new challenge, we'd love to hear from you.
BBBH34157