Join to apply for the Pre-Litigated Credit Hire File Handler role at Keoghs
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Join to apply for the Pre-Litigated Credit Hire File Handler role at Keoghs
Description
Are you ready to take your career to the next level? We're looking for an ambitious and detail-driven professional to join our thriving team.
Department: Claims Management
Location: Bolton
Role Overview
As a File Handler, you will pursue settlement of a pre-litigation credit hire file as soon as practically possible, ensuring Client Guidelines are adhered to. It is important that the job holder can quickly review files, formulate an initial strategy, commence early telephone negotiations with Credit Hire Organisations, and liaise with Insurers where necessary.
Benefits
* 25 Days Holiday (increases with service; buy/sell 3 days)
* Simply Health Care Cash Plan
* Gym Flex
* Tech Scheme
Key Accountabilities
* Reviewing pre-proceedings files, noting and abiding by Client Guidelines
* Formulating initial Strategy
* Implementing the Strategy agreed
* Undertaking telephone negotiations with Credit Hire Organisations
* Pursuing settlement as quickly as possible
* Liaising with Insurers where necessary
* Ensuring actions are carried out as per Action Lists in Case Management System
* Ensuring files are kept within ISO 9001 guidelines
* Ensuring compliance with SRA Standards & Regulations
* Adhering to Keoghs Values
Working Hours
Monday-Friday 9am-5pm with 1 hour unpaid for lunch
Experience, Skills, and Qualifications
* At least 3 GCSEs or equivalent; a degree is preferable
* Ability to use own initiative
* Ability to plan and prioritise workloads
* Excellent listening and verbal communication skills
* Good telephone negotiation skills
* Ability to follow work processes and keep to Strategy
* Sensitivity and tact when required
* Decision-making ability
* Calmness under pressure
* Good IT skills including Word, Outlook; experience with Case Management System preferred
* Experience of credit hire is essential, with at least 6 months exposure to credit hire cases
Technical Knowledge to be Developed
* Understanding of Pre Proceedings Credit Hire
* The lifecycle of a file
Personal Development
This role offers an opportunity to develop a range of legal skills under supervision. Further career progression depends on aptitude and desire to move into litigated fast track, fraud, or multi-track work. Opportunities exist for leadership roles such as deputy or team leader.
Our Culture and Values
Our culture focuses on making Keoghs sustainable and successful for our people and clients. Our core values are:
* We are connected
* We are dynamic
* We are innovative
* We succeed together
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