Overview
Join to apply for the Customer Service Officer role at TieTalent.
Are you passionate about great service? Join a vibrant and ambitious housing organisation and be the friendly face and voice of support to our residents.
Customer Service Officer (2 positions available)
Location: Pwllheli
* 37 hours per week, temporary position (up to 12 months)
* £24,243 – £26,586 per annum
Please Note: Applicants must be authorised to work in the UK
Responsibilities
* General: Contribute to the ‘one team' approach throughout Adra, providing a consistent service to tenants and assistance to colleagues throughout the organisation as required.
* Adhere to Adra policies and procedures and contribute to delivering service plans and objectives as required.
* Service Delivery: To ensure the excellent provision of services to tenants and other service users, delivering aspirational customer satisfaction.
* Ensure that performance targets are met relating to the allocated area of work.
* To ensure effective communication and working relationships with colleagues across Adra services, and external agencies/ organisations.
* Business Development: Be involved in undertaking effective consultation with tenants and other relevant stakeholders.
* To communicate effectively with customers, staff and other appropriate stakeholders.
* Performance and Quality: To ensure that relevant targets, key performance indicators, and service standards relating to the allocated service are met.
* Adhere to Health, Safety, Quality, and Environment policies and practices.
* To provide accurate statistical and appropriate information as required and within set timescales.
Language requirements
Fluent in spoken and written Welsh language.
How to apply
If you have the skills and experience required for this position, click “apply” today, and you will be directed to the company website to submit an application form.
Closing Date: 14/08/2025 12:00pm
You must be authorised to work in the UK. No agencies please.
Other information
Other suitable skills and experience include: Customer Service Advisor, Housing Assistant, Tenant Liaison Officer, Service Coordinator, Client Services Representative, Helpdesk Assistant, Resident Support Officer, Customer Engagement Officer, Call Centre Advisor, Community Support Assistant.
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