Software Support Analyst, Applications Support, COR7051
This is a great time to join an established, niche software house, based just outside Witney, West Oxfordshire as a Software Support Analyst.
The Role
The Software Support Analyst / Application Support Analyst will be joining a company that is well-established with a strong product range (mission-critical, browser-based software developed predominantly in C#, ASP.NET MVC, JavaScript and SQL Server) used by market leading companies across the globe. The role of the Software Support Analyst / Application Support Analyst will be to provide proactive, personable support to users of my client's software over the phone and via email. This will involve accurately logging calls via a helpdesk system, basic troubleshooting/investigation of issues, escalating reported faults where required, and keeping customers updated as to the status of their call.
Working fully onsite in beautiful offices in the heart of the countryside, the Software Support Analyst / Application Support Analyst will be joining a company that recognises the importance of a work-life balance, with flexible working offered to match your needs and commitments.
What experience do I need?
1. Whilst previous software support experience is not required, some previous experience of working in a helpdesk support environment - including with ticketing systems - is preferred.
2. Technical curiosity coupled with basic troubleshooting skills.
3. Strong, proactive customer service/communication skills.
4. Any basic SQL experience would be an advantage.
I want to do that!
If you have any questions or would simply welcome a chat about this excellent Software Support Analyst / Application Support Analyst position and company, just call me or drop me an email, as I’d love to hear from you! If, though, you think this role could be right for you and you’d like to learn more, then please apply now!
Software Support Analyst / Application Support Analyst
Corriculo Ltd acts as an employment agency and an employment business.
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