Manpower UK are recruiting on behalf of our client in Jarrow who are part of the UK's leading supplier of engineering components to the design and engineering industry. The responsibilities of the Customer Service Administrator include providing high levels of service to our clients customers. The successful candidate will be self-motivated and pro-active in the role, whilst dealing with customer enquiries promptly via phone or email and be able to manage and prioritise workloads effectively. Key Responsibilities: Proactively keeping customers updated on existing orders and advise of delays as necessary Processing orders in a timely manner on our internal CRM system Liaising with colleagues, mainly our purchasing team, throughout to ensure smooth progress of orders through to distribution Co-ordinating customer returns and credits Ensure all internal and external customer queries are responded to in the agreed time scales Respond to live chat enquiries promptly and resolve efficiently Complete daily allocated tasks as per the Customer Services Team rota What we offer: Competitive salary Employer matched 5% pension contribution Life assurance Discretionary annual bonus 25 days annual leave plus bank holidays Reward Gateway Eyecare vouchers Cycle to work scheme Employee Assistance Programme Sharesave Professional training contributions Calendar of wellbeing events Please forward your CV in the first instance.