End Date
Thursday 14 May 2026
Flexible Working Options
Flexibility in when hours are worked.
Job Description Summary
Based in Watford.
Job Details
* Job title: Contract Management Advisor
* Salary: £30,609 rising to £31,809 as April 2026
* Location(s): Watford
* Hours: Full‑time
Working Pattern
Hybrid work style: at least three days per week (60%) in the Watford office. New starters attend the office five days a week during training until fully competent. Inclusive adjustments for colleagues with disabilities are available.
About This Opportunity
Efficient, effective and accurate end‑to‑end administration and customer interaction of all in‑life and end‑of‑contract amendment agreements. Support the team, customers and drivers by carrying out accurate administrative duties and expanding your skill set to ensure the best service experience.
Responsibilities
* Provide exceptional customer service through first‑contact resolution, taking full accountability and striving to exceed KPIs and SLAs via phone and email.
* Own interactions through to completion, proactively chasing responses internally and externally.
* Engage with drivers and understand their perspective, delivering difficult messages while educating them.
* Manage internal and external systems with high attention to detail, keeping information accurate and up to date.
* Ensure all amendments are captured on the agreement and adhere to employer‑specific details.
* Self‑manage with strong organisational and time‑management skills and work as part of a team.
Experience and Skills
* Experience with Salesforce desirable but not essential.
* High attention to detail and numeric proficiency.
* Excellent verbal and written communication skills and polite professional telephone manner.
* Confidence in handling conflict.
* Inquisitive nature that asks questions about context and impact.
About Working For Us
We are inclusive, building an organisation that reflects modern society and celebrates diversity. We welcome applications from under‑represented groups and provide reasonable adjustments for recruitment processes.
Benefits
* Generous pension contribution up to 15%
* Annual performance‑related bonus
* Share schemes including free shares
* Benefits adaptable to lifestyle, such as discounted shopping
* 22 days holiday plus bank holidays
* Wellbeing initiatives and generous parental leave policies
Equal Employment Opportunity
We are an equal‑opportunity employer and champion diversity and inclusion.
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