About Jumeirah
Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&B restaurants, across the Middle East, Europe, Asia and Africa. Since the opening of the iconic Burj Al Arab in 1999, Jumeirah has become synonymous with warm and generous service, crafting distinctive and purposeful experiences that bring joy to guests worldwide.
About The Hotel
Located in the heart of Knightsbridge, Jumeirah Carlton Tower is a landmark London address where heritage meets contemporary luxury. The hotel features 186 beautifully appointed guestrooms, 87 with balconies—a rare feature in London—alongside access to the private Cadogan Gardens, destination dining at La Maison Ani, and London’s largest naturally lit swimming pool at The Peak health club and spa.
About the Job:
An opportunity has arisen for an Waiter/tress In Room Dining to join our team in The Peak Spa, at Jumeirah Carlton Tower. The main duties and responsibilities of this role are:
* Efficiently manage and process guest in-room dining orders, ensuring accuracy and timely delivery of high-quality food and beverage items.
* Provide personalized and attentive service to guests, addressing their preferences and special requests with a focus on exceeding expectations.
* Coordinate closely with the kitchen, ensuring smooth communication to guarantee accurate and timely preparation of in-room dining orders.
* Maintain a thorough understanding of the hotel's room service menu, including food and beverage options, and communicate effectively with guests to assist in their selections.
* Handle guest inquiries and concerns promptly, demonstrating a proactive and solutions-oriented approach to ensure guest satisfaction.
* Uphold high standards of presentation and service etiquette when delivering orders to guest rooms, maintaining the hotel's luxury image.
* Provide support during peak hours, adapting to the dynamic nature of in-room dining demands in a luxury hotel environment.
* Demonstrate a comprehensive understanding of health and safety regulations, ensuring compliance in all aspects of in-room dining service.
* Actively participate in training sessions to stay updated on menu changes, service procedures, and hotel standards.
* Contribute to a positive team environment, collaborating with colleagues in various departments to enhance overall guest experiences.
About you:
The ideal candidate for this position will have the following experience and qualifications:
* Previous experience in a similar in-room dining or food and beverage role within a luxury 5-star hotel, showcasing a strong understanding of high-end service standards.
* Excellent communication skills, with the ability to interact professionally and courteously with guests, taking and processing orders with attention to detail.
* Exceptional organizational and multitasking skills, capable of handling multiple orders and requests simultaneously in a fast-paced environment.
* Attention to detail in delivering in-room dining orders, ensuring accuracy in presentation and adherence to guest preferences and dietary requirements.
* Ability to work flexible hours, including evenings and weekends, to accommodate the varied needs of in-room dining guests.
* Team-oriented mindset with a willingness to collaborate across departments and contribute to a positive and seamless guest experience within a luxury hotel setting.
Benefits include
* Competitive salary + excellent service charge
* Extra holiday for milestone birthdays
* Life insurance and pension scheme
* Dry cleaning of uniform or business attire
* Meals on duty
* Employee assistance and wellness programmes
* Discounts on F&B and spa treatments
* Taxi service after hours
* Ongoing training and development
* Cycle scheme, dental cashback, eye test discounts
* Internal and external transfer schemes