We are recruiting for a part time Business Operations Manager on behalf of a successful Private Dental Practice. The role works 3 to 4 days on site at the practice.
The ideal candidate will be an ambitious, commercially minded individual who will help to transform the non-clinical side of the practice. This role combines patient experience, operational excellence, team leadership, and business growth. The goal is to become the leading patient-centred dental practice in the area. You will own front-of-house operations, embed modern systems where required (including AI and automation), and deliver growth in patient numbers and overall business performance.
Key Responsibilities
* Minimum 3 years’ experience in business management, luxury hospitality, healthcare, or retail sectors with strong customer experience requirements.
* Lead and enhance the full patient journey, from initial enquiry through to retention and referrals.
* Develop and implement a premium patient experience strategy across all patient touchpoints.
* Optimise enquiry handling, booking systems, recalls, follow-up processes, and patient communication standards.
* Improve patient satisfaction, online reviews, complaints resolution, referral generation, and treatment acceptance rates.
* Identify and drive revenue growth opportunities while supporting high standards of patient care.
* Monitor business KPIs and work with leadership on growth strategy and marketing ROI.
* Lead and develop front-of-house and administrative teams to deliver a high-performing, hospitality-level patient experience.
* Assess ROI of systems and technology investments and support team adoption of new tools.
* Lead, coach, and develop non-clinical team members through performance management, KPI setting, and regular reviews.
* Help build a culture of accountability, engagement, and operational excellence.
Key Requirements
* Minimum 3 years’ experience in operations, business management, hospitality, healthcare, or service leadership.
* Proven track record of improving business performance and customer/patient experience.
* Strong leadership, people management, communication, and influencing skills.
* Commercially aware with a data-driven approach to decision making.
* Experience implementing operational improvements and leading change.
* Warm, confident, and emotionally intelligent approach to leadership and team management.
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