NAVAL LEGAL SERVICES SERVICE COMPLAINTS LAW 2 The People and Training Directorate was formed on 31 Jan 20 following the integration of the ACNS Pers/NAVSEC and ACNS Trg/FOST Organisations. The Director People & Training (Dir P&T) is responsible for attracting, training, sustaining and retaining inspired, capable and motivated people in an agile and flexible Whole Force to enable the Royal Navy to succeed on operations by putting our people capability first. Additionally as the Naval Secretary they are responsible for advising the First Sea Lord & Chief of Naval Staff on all matters relating to Flag and General Officers’ appointing. They are supported in the fulfilment of these specific NAVSEC duties by the Naval Assistant. Dir P&T is additionally responsible for all activities undertaken at Britannia Royal Naval College (BRNC), Command Training Centre Royal Marines (CTCRM), HMS RALEIGH, HMS COLLINGWOOD, the Institute of Naval Medicine, HMS TEMERIARE, and the Training Management Group (TMG) where the majority of individual Naval training is conducted including Phases 1, 2 and 3, as well as hosting a number of lodger Units at these sites. Dir P&T is additionally, the Operating Duty Holder (ODH) for all Royal Marines Training undertaken at CTCRM and all Diving Training undertaken at the Defence Diving School at Horsea Island. They are supported in this Role by the Delivery Duty Holders for each of these activities, and by SO1 Ops, the Directorate Environmental & Safety Officer, and Senior Operators for each activity. The Directorate is currently undergoing a number of major change programmes which are focussed on delivering the P&T Strategy to ensure the whole force can: Join Well, Train Well, Work Well, Live Well, and Leave Well. To enable this, we are transforming how the organisation is structured to ensure it runs well and driving digital and technological advancement to improve our people analytics and workforce planning to improve the lived experience of our people, presenting opportunities for them to thrive and unlock their potential as valued and respected individuals who operate to fight and win. Through the People Transformation Partners (PTP) who will be the principal P&T link for each 2*, the P&T Vision & Strategy and people policies will be fully embedded, links between each Directorate and the P&T directorate established, and people capability put first. Working in partnership with the RN HRBPs. Where these cannot be resolved the Service Complaints and Litigation team as the Centre of Expertise will manage, administer, and resolve. PURPOSE Act as legal adviser for Service complaints allocated to Decision Bodies, to provide substantive legal advice on complaints investigated by NCHQ Caseworkers as allocated. SUPERIORS Service Complaints Law 2 is directly accountable to SO1 Casework as First Reporting Officer and the Head of Service Complaints and Litigation as Second Reporting Officer. AUTHORITY Service Complaints Law 2 is authorised to: Liaise with MOD, Navy and other authorities and persons in the discharge of their duties. Sign correspondence on matters within the primary purposes. TASKS The primary tasks of Service Complaints Law 2 are: Provide legal advice to Specified Officers on the admissibility of statements of complaint. Provide advice on the investigation of complaints being administered Provide substantive legal advice to Decision Bodies following investigation and before Decision. Provide advice to caseworkers and written legal advice to decision makers in allocated Service complaints Ensure that administration and decisions in allocated complaints are legally compliant and that legal risk is appropriately identified and mitigated. Provide training on complaints as required.