Post Designation: Care Coordinator
Reports to: Branch Manager
Job Purpose
The role of Care Coordinator is vital to the smooth running and effective
distribution and delivery of care to our community and service users. The role main purpose is to
manage the effective operation, organisation and planning of care workers and any other resources
required. Due to the nature of our business effective and accurate record keeping is imperative and
all records of daily care and support is to be kept in line with company policies and CQC
requirements.
Duties and responsibilities
To create, amend or maintain schedules for all care workers in order to effectively schedule
all necessary care & support work for service users utilising all available and appropriate
staff in accordance with business needs, contractual requirements and service user
requirements.
To communicate with service users, their families, Homecare Support Workers and any
other members of staff in a professional courteous manner at all times.
To proactively manage any shortfall the care provisions for your geographical area and
service users needs effectively at short notice in response to staff sickness, short term
absence & planned holidays. Highlighting all concerns resource risks to the appropriate
Branch Manager as soon as possible in order to avoid any safeguarding issues.
Contact Homecare Support Workers in a timely fashion in order to communicate any
schedule changes and to courteously request them to work additional hours, change shift,
travel further to meet business, client user needs and demands.
To receive and facilitate any new or amended referrals for care and support when received
in branch as and when required, Care Coordinators are required to ensure that sufficient
information is collected to allow the appropriate Branch Manager to make an informed
assessment and be able to effectively pursue the referral.
To proactively monitor, record & act upon On Call reports logging all relevant information on
to our electronic rota system and play a part in the oncal rota to meet the business needs.
To monitor trends and lack of available work for Homecare Support Workers, and to alert the
appropriate Branch Manager as soon as possible to ensure staff retention.
To ensure that allocation of work to Homecare Support Workers is fair and consistent across
all workers and is not allocated in breach of any policies and procedures including our equal
opportunities policy.
To ensure that all information held on the rota system is accurate, up to date and in line with
GDPR and the Data Protection Act.
To ensure that all data held and entered within the rota system and any company computer
system is of a high quality and meets CQC requirements
To ensure all up to date forms/paperwork is printed and available for the Branch as and
when required and that all paperwork no longer in use, is disposed of correctly.
To ensure files are maintained in a uniformed manner and relevant documentation is
recorded on the rota system
To deal with telephone calls and e-mails appropriately and record on the system in line with
GDPR and the Data Protection Act in line all company policies and CQC requirements.
To liaise with Homecare Support Workers at Branch Meetings under the instruction of the
Branch Manager
To ensure training is inputted on the rota system following instruction from Branch Manager
To identify (with line manager) own training needs and take advantage of training
opportunities aimed to extend individual skills appropriate to the job.
To help establish and sustain good professional working relationships with clients, their
families, relevant professional staff and Homecare Support Workers.
Performs general office duties including but not limited to word processing, photocopies,
files, shreds, sort/distributes mail, provides reception and telephone services
Understands and adheres to all company policies and works within any
governing authority guidelines and requirements in order to provide first class service to all
stakeholders of the company.
To undertake any other duties as required that are deemed commensurate with the post