GreenThumb is a nationwide business with company-owned and franchised branches. Our Learning and Development team are central to the creation and delivery of training for field-based and office-based colleagues and our Franchise Partners. We are passionate about delivering engaging content and helping others develop to their full potential. You will help us design and develop training programmes to meet the needs of GreenThumb. This will include induction training, upskilling, new services and products, customer service and selling skills, refresher training and personal development. About the role Your role as L&D Trainer Officer is to develop and deliver training for our company colleagues and franchise employees, develop knowledge and practical skills to succeed in their job roles, give excellent service to our customers and motivate them to achieve their objectives and targets. We use a blended learning approach to enhance and develop employee skills using: Webinar training session eLearning course Videos Classroom training You must have the ability to develop people skills through classroom and online webinar training sessions, with good presentation and communication skills. You will need the ability to develop training and to help people develop their customer service and sales skills, as well as other key job role skills. We use eLearning and other media to deliver training. You will need to have good creative skills to develop effective graphics, videos and media to engage learners, along with high levels of proficiency using the written word. We will, of course, support you in this role, and our colleagues with specialist content knowledge will be expected to contribute to the content production required for each of our training modules. Our training covers everything from technical training, customer service and sales skills, operational management and marketing, systems training and everything you might expect to see in a well-run and managed business delivering services to customers in their own homes. UK travel will be required to deliver training at regional locations, to meet with our Branch Operations Managers and our franchise partners, to gather research information and help with related projects. Key duties Designing and delivering classroom and online training sessions to colleagues. You will deliver practical training on using equipment, software systems and mobile phone apps. Designing and delivering customer experience and sales training for lawn operatives, customer service and sales colleagues. Publishing and maintaining training materials such as user guides and presentations. Designing and developing training programs to meet the needs of GreenThumb. You must have good writing and creative skills to create graphics and videos for eLearning and presentations for classroom and online delivery. Assist with developing and delivering training programs for team leaders and managers to develop their team leadership and management skills. Create a training needs analysis to identify the training needs for GreenThumb. Collaborating with various stakeholders and Subject Matter Experts (SMEs) to develop training initiatives. Monitoring and evaluating the progress of trainees through questionnaires and discussions with the trainee and their managers, to ensure they are effective. Maintain accurate training records using GreenThumb’s Learning Management System (LMS). Providing feedback to colleagues, management and franchise partners regarding training and development. Develop training and resources to support users using GreenThumb software systems such as Salesforce, GreenThumb Learning Hub and Microsoft Office 365, and provide post-training advice. Maintaining up-to-date knowledge of industry trends and developments in training practices. Creating reports and analysing data to identify areas for improvement. Work collaboratively with members of the L&D team to continually evaluate organisational requirements and to provide appropriate training to end users. Carry out any other duties that may be considered relevant to the position within the terms of your contract of employment. Any other tasks or projects as requested by the L&D manager. · Benefits: Medical cash plan Christmas Shutdown Free Lawn Treatments Enhanced Paternity & Maternity pay Company Sick pay 24 hour Employee Assistance Helpline Store Discounts on other retailers Long Service Awards Employee of the Month Awards If you think you fit the criteria and would like to work for a forward-thinking business, then click “apply” below - we want to hear from you!