The Soft Services Coordinator is responsible for overseeing the cleaning, organization, and presentation of fulfillment center buildings managed by the RME department. This role involves supervising a team of Soft Services Associates, developing cleaning schedules and procedures, and ensuring all soft services tasks are completed to a high standard. The Soft Services Coordinator works closely with the RME leadership to maintain facility environments that are clean, well-stocked, and visually appealing.
Key Responsibilities:
Manage and supervise a team of Soft Services Associates, including scheduling, training, and performance management
Develop and implement standardized cleaning procedures and checklists for all facility areas
Conduct regular inspections to assess the cleanliness and organization of the buildings
Collaborate with the RME team to identify areas for improvement and develop solutions
Order and maintain inventory of all cleaning supplies, equipment, and soft services materials
Respond promptly to urgent cleaning needs or facility issues
Analyze data and metrics to track team productivity and identify opportunities for process improvements
Ensure all soft services tasks are completed in compliance with safety and quality standards
Coordinate with facility managers to address any specific needs or concerns
Key job responsibilities
Required Skills and Experience:
3 to 5 years experience in a supervisory or management role in a fulfillment, warehousing, or facilities services environment
Strong organizational and project management skills
Ability to lead and motivate a team of frontline associates
Excellent communication and interpersonal skills
Working knowledge of proper cleaning methods, equipment, and product usage
Comfort with data analysis and process improvement
Flexible schedule to accommodate facility hours, including night shifts and weekends as needed
This is a critical coordination role in maintaining the visual standards and overall cleanliness of our fulfillment center buildings. The Soft Services Coordinator ensures their team delivers exceptional service and helps create an inviting environment for our operations.
BASIC QUALIFICATIONS
Degree with minimum of 3 years experience in the field of facility management
PREFERRED QUALIFICATIONS
Degree with minimum of 3 years experience in the fields of facility management
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