Overview
Technical Service Advisor required in the Sheffield area - 6-month fixed term contract. Potential To lead to permanent
Benefits
* 25 days holiday
* Full sick pay
* Company car scheme - new VW Group vehicle every 6 months!
* Full holiday pay
* Career development within a worldwide company
* Excellent pension
Your Shift Pattern
* Full time - 40 hours per week
* Monday-Friday
* Split shifts: 06:00am-14:30pm & 09:30am-18:00pm
Your Pay PAYE
* £26,104 - £28,746
Your job
* To support the busy workshop managing, booking and maintaining job cards ensuring they are all accurately and efficiently processed within a timely manner. All while engaging and communicating with customers
* To plan the forward capacity to the workshop
* To canvass for and accept bookings for the workshop in order to fill available capacity
* To correctly interpret customer or internal instructions and complete job cards/repair orders etc.
* To promote additional workshop services/repairs where applicable
* Build rapport with all levels of staff and customers
* To monitor all work to ensure that it is completed by the times required and to report any likely delays to the customer to seek, record and communicate authority for any extra work required or parts to be ordered or fitted
* To ensure that work done, parts and consumables used and tests carried out are accurately recorded on the job card/repair order. To cost the work and raise invoices
* To order parts from the Parts Department and to order sub-contract work
* To account for all cash, cheques etc received and to ensure that all work done and parts used are charged to appropriate accounts
* To provide times, hours sold, statistics and budgetary information
* To undertake such other tasks as may reasonably be required
* To enhance the image and reputation of the company whilst supporting its commercial interests
* To comply with good health and safety practice, all statutory requirements, company policies and standard procedures
What we need from you
* Technical knowledge or administrative experience in a customer service environment and an excellent telephone manner
* Excellent organisational and administration and IT skills
* Proactive approach to work and able to work to deadlines
* Problem solving skills
* Ability to work in a fast pace environment and multitask
* Work on own initiative and as a team player
Benefits
* 25 days holiday
* Full sick pay
* Company car scheme - new VW Group vehicle every 6 months!
* Full holiday pay
* Career development within a worldwide company
* Excellent pension
At Silver Arrow, our priority is you. We strongly believe in getting to know you and understanding your needs in the hope of building a great working relationship.
Call our recruitment team today on #removed#
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