Location: United Kingdom
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Hours: 40 hours per week, working any 5 out of 7 days on a rota (including alternate weekends)
Salary: Competitive + Benefits
Company: Complete Technical Solutions
Reports to: Field Service Manager
About Us
Complete Technical Solutions are market leaders in managed IT services for the retail and hospitality sectors. We pride ourselves on delivering exceptional customer satisfaction through expert installation, maintenance, and repair of IT products. Trusted by some of the UK's largest retailers, we're expanding our team of dedicated professionals.
The Role
As a Field Service Engineer, you'll be the face of our company, visiting customer sites across the UK to replace and swap out retail IT devices. You'll be responsible for delivering high-quality service, maintaining van stock, and ensuring all procedures and documentation are followed precisely.
This is a mobile role requiring significant driving, so a clean driving licence is essential .
Key Responsibilities
Perform on-site swap outs of IT equipment in line with customer contracts.
Maintain a professional and courteous approach at all times.
Collect parts from courier depots as needed.
Manage and audit van stock regularly.
Follow strict procedures for parts handling and returns.
Support project installations and business needs.
Use company call management systems effectively.
Complete all paperwork to customer specifications.
Adhere to health and safety protocols on-site.
Attend training and meetings at Head Office when required.
What We're Looking For
Essential:
Excellent written and spoken English
Strong communication and organisational skills
Ability to manage challenging situations professionally
Analytical mindset
Field service and customer service experience
Working knowledge of Windows and IT systems
Calm under pressure, team-oriented, and customer-focused
Smart appearance and professional attitude
Desirable:
Technical engineering or IT product repair experience
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