Job summary
At Premier Medical Centre, our team is our greatest asset. We are dedicated to providing exceptional healthcare, and that starts with recruiting professionals who share our passion for excellence.
When you join our team, you become part of a supportive, dynamic, and forward‑thinking environment where Teamwork, Respect, Innovation, and Education are at the heart of everything we do.
We seek individuals who not only bring expertise and dedication but also align with our values. Our selection process ensures a strong team fit, fostering collaboration and professional growth.
If you’re looking for a career where you can make a real impact while developing your skills in an innovative and respectful workplace, we’d love to hear from you.
Join us and be a part of something meaningful.
Main duties of the job
Key responsibilities
* Ensure that all visitors and telephone callers to the practice are greeted professionally.
* Ensure all telephone calls are managed appropriately.
* Manage the flow of patients arriving at the reception desk, for appointments, prescriptions or queries.
* Ensure the clinical staff receive medical records as requested.
* Ensure that repeat prescriptions are generated accurately and efficiently, within the 48 hours specified by the practice.
Key tasks
Reception duties:
* Greeting and booking patients for surgeries and clinics.
* Dealing with patient enquiries efficiently and courteously.
* Receiving and recording telephone messages, taking appropriate action.
* Making appointments on EMIS, by processing appointment requests for today, future appointments from patients in person and on the telephone.
* Restoring the telephone service in the morning and checking for any messages.
* Dealing with all telephone queries/requests from patients, and acting as liaison with the Doctors/Nurses as necessary; pulling and filing medical records as necessary.
* Processing repeat prescriptions and filing for collection within 48 hours.
* Taking home visit requests.
* Advising patients of relevant charges for private services.
* Receiving specimens from patients ensuring all their details have been recorded whilst following Health & Safety policy.
* Tidying waiting room after surgery, ensuring premises are kept tidy between visits from the cleaning staff.
Administration duties:
* Have a thorough knowledge of all practice policies and procedures.
* Work in accordance with written protocols.
* Provide administrative support for clinical staff.
* File patient records and correspondence when necessary.
* Open and distribute practice post.
* Register new patients following the Registration Protocol.
* Scan documents onto the medical system; all scanning should be cleared daily.
* Send letters to patients as necessary.
* Change details on EMIS (e.g., address, telephone numbers).
* Cover for other Reception team members may be required for sickness and annual leave.
* Ensure building security/premises at the end of the day and ensure the building is fully secured, internal lights off and alarm activated.
* Carry out any other duties agreed between employee and the practice to ensure the smooth running of the practice.
Confidentiality
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this job description, the post‑holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. All such information is regarded as strictly confidential and may only be divulged to authorised persons in accordance with the practice policies and procedures pertaining to confidentiality and the protection of personal and sensitive data.
Health & Safety
The post‑holder will assist in promoting and maintaining their own and others’ health, safety and security as defined in the practice Health & Safety Policy, the Staff Handbook and the Practice Infection Control Policy, which will include:
* Using personal security systems with the workplace according to practice guidelines.
* Identifying risks involved in work activities and undertaking such activities in a way that manages those risks.
* Making effective use of training to update knowledge and skills.
* Keeping own work areas and general/patient areas free from hazards.
* Reporting potential risks identified.
Equality and diversity
The post‑holder will support the equalities, diversity and rights of patients, carers and colleagues, including:
* Acting in a way that recognises the importance of peoples rights, interpreting them in a manner consistent with practice procedures, policies and current legislation.
* Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
* Behaving in a manner that is welcoming to and of the individual, is non‑judgmental and respects their circumstances, feelings, priorities and rights.
Personal/professional development
The post‑holder will participate in any training programme implemented by the practice as part of this employment, such training to include:
* Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
* Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
Quality
The post‑holder will strive to maintain quality within the practice and will:
* Alert other team members to issues of quality and risk.
* Assess own performance and take accountability for own actions, directly or under supervision.
* Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team’s performance.
* Work effectively with individuals in other agencies to meet patients’ needs.
* Effectively manage own time, workload and resources.
* Participate in audit where appropriate.
Communication
The post‑holder should recognise the importance of effective communication within the team and will strive to:
* Communicate effectively with other team members.
* Communicate effectively with patients and carers.
* Recognise peoples needs for alternative methods of communication and respond accordingly.
NHS Pension Scheme
The post holder will automatically be enrolled in the NHS Pension Scheme (subject to eligibility checks) unless they wish to opt out.
Person Specification
Essential experience
* Experience of working in a busy reception or administrative environment.
* Excellent communication and interpersonal skills.
* Strong IT skills, including use of Microsoft Office applications.
* Ability to work accurately under pressure and manage multiple tasks.
* Ability to maintain patient confidentiality and data protection standards.
* Good organisational and time‑management skills.
* Ability to work effectively as part of a team.
* Friendly, professional and patient‑focused attitude.
* GCSE grade AC (or equivalent) in English and Maths.
Desirable experience
* Experience of working in a GP practice or healthcare environment.
* Experience using EMIS Web or similar clinical systems.
* Knowledge of NHS processes and terminology.
* NVQ Level 2 or 3 in Customer Service, Business Administration or equivalent qualification.
* Experience handling patient enquiries and appointment bookings.
* Understanding of safeguarding and information governance principles.
Qualifications
Essential
* GCSE grade AC (or equivalent) in English and Maths.
* Excellent communication and interpersonal skills.
* Strong IT skills, including use of Microsoft Office.
* Ability to multitask and work under pressure.
* High level of accuracy and attention to detail.
* Commitment to patient confidentiality and data protection.
* Ability to work effectively both independently and as part of a team.
* Positive, professional and compassionate attitude.
Desirable
* Previous experience working in a GP surgery or healthcare environment.
* Experience using EMIS Web or similar clinical systems.
* Knowledge of NHS systems, policies and terminology.
* Customer service or administrative qualifications (e.g. NVQ Level 2/3 in Customer Service or Business Administration).
* Experience handling patient queries and appointment bookings.
* Understanding of safeguarding and information governance principles.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Premier Medical Centre
1st Floor GP Unit
116 Chaplin Road
Wembley
Middlesex
HA0 4UZ
Employer's website
https://www.premiermedicalcentre.nhs.uk/ (Opens in a new tab)
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