Annual wage £11,648.00 Working week Monday - Friday, 9.00am - 4.30pm (Breaks to be confirmed) Total hours per week: 35.0 Expected duration 12 Months Possible start date 17 Jun 2024 Date posted 04 Apr 2024 Apprenticeship level Intermediate Level 2 (GCSE) Reference number VAC1000241921 Positions 1 available What you will do in your working day Duties are varied and will include: Filing electronic and paper records Updating internal spreadsheets Using online platforms to book customer parcels Answering inbound telephone calls Creating social media posts General administrative responsibilities Due to the nature of the business, there will be some supportive warehouse tasks, but this will be light duties such as preparing stock. The training you will be getting Working towards achieving your Customer Service Practioner Level 2 Functional Skills maths and Engish (if required) McArthur Dean Training is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff to share this commitment Completion of this apprenticeship will lead to eligibility to join the Institute of Customer Service as an Individual member at Professional level What to expect at the end of your apprenticeship This opportunity could lead to a permanent full time post for the right candidate Progression onto either Business Admin Level 3 or Customer Service Specialist Level 3 Requirements and prospects Desired skills and personal qualities Communication skills, Organisation skills, Customer care skills, Team working, Creative Qualifications GCSE or equivalent English and Maths (Grade 4) Desired